Housing Options Advisor (Internal) - CMB2687i

Cumberland Council; Whitehaven; On-site; GBP 36,000 - 37,000; Full time

Benefits offered by this job

Enhanced DBS

Guaranteed Interview

Job summary

Cumberland Council in Whitehaven is seeking a Housing Options Officer to support households facing homelessness. You will provide advice and practical help to resolve housing solutions and make statutory decisions under the Homelessness Reduction Act 2017.

The role requires handling complex cases with health and welfare considerations, and it offers a permanent contract, 37 hours per week, and a salary of £35,570 to £36,581 per year.

Responsibilities

• Offer advice and assistance to resolve housing solutions for households who are homeless or threatened with homelessness.
• Make statutory decisions under the Homelessness Reduction Act 2013 (2017). We will handle complex situations involving health and welfare issues.

Job description

About This Opportunity

Working with households who are homeless, or threatened with homelessness, you will offer advice and assistance to resolve their housing solutions, as well as making statutory decisions under the Homelessness Reduction Act 2017. This will often be complex situations involving multiple health and welfare issues.

• Internal Applicants Only*

Salary: £35,570 to £36,581 per annum

Hours: 37 hours per week

Location: Whitehaven

Contract: Permanent

Who We’re Looking For

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

DBS Checks

This role requires an Enhanced DBS.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments

to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Gemma Coward by email at [e-mail]

Application and Interview information

• Closing date: 1st October 2026
• Interview date: Week of the 5th October