Homelessness Service Team Leader - Eden - WMF3145e

The Cumbria County Council; Penrith; On-site; GBP 47,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Perks and discounts

Job summary

Westmorland and Furness Council is seeking a Homelessness Service Team Leader to oversee daily operations in the Housing Team and lead a team delivering frontline support to individuals at risk of homelessness. You will guide staff, ensure adherence to homelessness policy, and work with partners to deliver effective advice and assistance.

The role requires strong leadership, excellent communication, and robust experience in homelessness services, including case management and partnership working

Qualifications

• Experience providing homelessness advice and support with robust case management.
• Knowledge of homelessness legislation and policy.
• Experience working in partnership with statutory and non-statutory agencies in a customer-focused housing environment.

Responsibilities

• Oversee day-to-day delivery of homelessness service operations.
• Provide line management and develop the homelessness service.
• Collaborate with partners to support individuals at risk of or experiencing homelessness.
• Coordinate service delivery and advise team members on best practices.

Skills

Leadership

Communication

Organization

Team coordination

Advising/guidance

Job description

Application closing date 04/10/2026 Location Penrith Salary £46,579- £47,665 Contractual hours 37 Basis Full time

Job description

Location: Voreda House- Penrith
Contract Type: Permanent

About this opportunity

Following a restructure of our Housing Team we have created some new and exciting opportunities. If you are a go getter and enjoy working with and supporting customers, this could be the place for you.

We have an excellent opportunity for a motivated candidate to apply for the role of Homelessness Service Team Leader, within Thriving Communities. We are looking for someone with a flexible attitude to the work and who is solution focused in their approach.

The role will be varied and rewarding, our customers are always put at the heart of our service provision ensuring we deliver excellent advice and assistance.

The role requires the successful applicant to work with colleagues in our Homelessness Service and with key partners to oversee the day to day delivery of operations to provide support to individuals at risk of or experiencing homelessness.

Our team leaders have line management responsibility and support the alignment and development of the homelessness service.

This is a great opportunity to make a difference, and you will be joining a flexible and responsive Housing Team where we work collectively to get the job done.

Who we are looking for…

The successful candidate will be a natural leader with experience in working within housing services. If you are super organised with excellent communication skills and can coordinate day to day service delivery, while providing advice and guidance to team members, we’d love to hear from you.

The successful candidate must have experience of providing homelessness advice and support, technical expertise in respect of homelessness legislation and robust case management experience.

Experience of working in partnership with statutory and non-statutory agencies in a customer-focused environment in the housing sector is essential.

Applicants are strongly advised to use the criteria in the post specification as sub-headings in their application to make it clear how they meet each of the selection criteria.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted.

Application and Interview information

Closing date: 04/10/2026

Interview date: TBC

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [e-mail].

For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit: Our Approach to Recruitment | Careers

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.