Home Visits Optical Assistant/Trainee Optical Assistant

Specsavers; Stafford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company car or car allowance £3,000 p.

Monthly bonus

28 days annual leave

Pension

Specsavers Perks

Employee eye and ear care discounts

Career progression

Job summary

Specsavers Home Visits Stoke is seeking an experienced Optical/Retail Assistant to join our domiciliary team. You will visit patients at home, support high-quality optical service delivery, and provide outstanding customer service in a small, collaborative team.

The role offers a Monday–Friday schedule (8:30–5:30), 40 hours weekly, with a starting salary of £26,853 per year, a company car or £3,000 car allowance, and a generous bonus scheme. Driving is essential for travel across the area.

Qualifications

• Experience in optics or strong retail/customer service background.
• Excellent communication and relationship-building skills.
• Positive, team-focused attitude.
• Full UK driving licence.
• Preference for candidates living in WS11 or ST postcode areas.

Responsibilities

• Support patients through their eye care journey in their own homes.
• Deliver excellent customer service and compassionate care.
• Assist with frame selection and dispensing (training provided).
• Work closely with a small, supportive team.
• Travel across Stoke, Crewe, Stafford and surrounding areas.

Skills

Optics experience

Retail/customer service

Communication skills

Team-oriented

Driving licence

Job description

Are you an experienced Optical Assistant or a retail professional with a passion for customer care, looking for the next step? Would you love a role where you can make a difference to people's lives - all while enjoying your weekends off?

If so, this could be the perfect opportunity for you.

The team

Specsavers Home Visits Stoke are seeking a highly motivated, friendly and reliable Optical/ Retail Assistant to join our growing domiciliary team.

As a Home Visits Optical Assistant, you’ll be visiting patients in their own homes, supporting the delivery of a high-quality, professional optical service to those who are unable to visit stores. This is a rewarding and varied role and is ideal for someone who enjoys building relationships and delivering outstanding customer service. We are a small team, who support and encourage each other every day.

What you’ll be doing

• Supporting patients through their eye care journey in their own homes
• Delivering excellent customer service and compassionate care
• Assisting with frame selection and dispensing (full training provided if needed)
• Working closely with a small, supportive team
• Travelling across Stoke, Crewe, Stafford and surrounding areas

What we’re looking for

We welcome applicants from both optical and retail backgrounds.

You’ll ideally have:

• Experience in optics OR a strong retail/customer service background
• A passion for helping people and delivering exceptional service
• Great communication and relationship-building skills
• A positive, team-focused attitude
• Due to the needs of our business, we are keen to speak with candidates who live in WS11 or ST postcode areas
• A full UK driving licence is essential

What is in it for you?

• Working Hours: Monday to Friday - no weekends - 8.30am to 5.30pm - 40 hours per week
• No Bank Holidays
• Salary: Starting salary is £26,853 per annum
• Career progression - Clear pathway into management, full support for Dispensing Optician Qualification. We are a business that values long term growth and internal progression
• Company car or car allowance of £3,000 per annum (conditions apply)
• Monthly bonus on top if your salary, meeting your targets you could earn £85-£500 a month with uncapped potential for high performers. Your performance matters - and it pays off
• 28 leave days (20 days annual leave plus 8 Bank Holidays & 1 extra day for Birthday
• All Great Place To Work benefits apply
• Access to Specsavers Perks
• Specsavers perks - discounts high street retailers
• Employee eye and ear care discounts
• Contributory pension