Home Services Move Assistant – Hybrid Admin (Housing & Relocation)

Pinnacle Group Limited; Liverpool; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Pinnacle Group Limited in Liverpool is seeking a Home Services Move Assistant to support the delivery of housing management services for service families, focusing on the lived experience behind every move, move in, and repairs.

You will be highly organized and customer-focused, with experience in housing or relocation services, and you will handle email inquiries, postal mail, and billing with accuracy and professionalism.

Qualifications

• Knowledge of property management and housing legislation.
• Knowledge of JSP464 and other Tri-Service Accommodation Regulations
• Experience in an administrative role, preferably in housing or relocation services.
• Organisation and time management: able to meet multiple deadlines
• Confident, courteous, and professional manner

Responsibilities

• Monitoring and managing the dedicated email inbox for home services.
• Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
• Managing the receipt and dispatch of all postal mail related to the Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on any outstanding payments and handle any discrepancies.
• Coordinating garages and other in occupancy requests
• Adding comprehensive and coherent notes to systems and keeping accurate documentation.

Skills

Customer service

Administration

Housing knowledge

Time management

Job description

Pinnacle Group Limited in Liverpool is seeking a Home Services Move Assistant to support the delivery of housing management services for service families, focusing on the lived experience behind every move, move in, and repairs.

You will be highly organized and customer-focused, with experience in housing or relocation services, and you will handle email inquiries, postal mail, and billing with accuracy and professionalism.