Housing Move & Admin Coordinator - Hybrid

Pinnacle Group; Liverpool; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is recruiting a Home Services Move Assistant to support the Home Services team, focusing on delivering excellent housing services to military families. The role emphasizes customer-centred administration with responsibility for email, mail handling, charges, and filing, within a 2-day-per-week office pattern.

The ideal candidate will be highly organized, with knowledge of housing legislation and experience in housing or relocation services, balancing multiple priorities with

Qualifications

• Highly organised and customer-focused administrator with experience in housing, property management or relocation services.
• Knowledge of JSP464 and Tri-Service Accommodation Regulations.
• Ability to manage multiple priorities while delivering a professional, accurate and responsive service to military families and stakeholders.

Responsibilities

• Monitoring and managing the dedicated email inbox for home services.
• Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
• Managing the receipt and dispatch of all postal mail related to the Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on any outstanding payments and handle any discrepancies.
• Coordinating garages and other in occupancy requests
• Adding comprehensive and coherent notes to systems and keeping accurate documentation.

Skills

Organisational skills

Customer service

Time management

Communication

Job description

Pinnacle Group is recruiting a Home Services Move Assistant to support the Home Services team, focusing on delivering excellent housing services to military families. The role emphasizes customer-centred administration with responsibility for email, mail handling, charges, and filing, within a 2-day-per-week office pattern.

The ideal candidate will be highly organized, with knowledge of housing legislation and experience in housing or relocation services, balancing multiple priorities with