Housing Services Coordinator: Family Support & Admin

Pinnacle Group Limited; Colchester; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Pension plan

Employee discounts

Career development

Job summary

Pinnacle Group Limited is seeking a Housing Assistant to join our Homes Team within the Pinnacle Service Families division to provide administrative and operational support to Housing officers and Area Managers across a defined local area.

Based in a local office, the role involves coordinating occupancy cycles, diaries, data accuracy, enquiries, and occasional regional travel to support servicemembers and their families, with a Monday–Friday daytime pattern.

Qualifications

• Proven experience in a customer service environment
• Strong administrative and data handling capabilities
• Clear and effective communicator with high service standards
• Ability to work with colleagues, service families and external stakeholders
• Comfortable with occasional regional travel and flexible to meet service needs
• Commitment to delivering a high-quality housing service

Responsibilities

• Provide administrative and operational support to area housing teams for occupancy cycles and diaries
• Coordinate Housing Officer appointments and diaries including short notices and long-term planning
• Support management of garages in liaison with the Garage team and Housing officers
• Process and upload EAD photos daily within your area
• Manage regional inboxes and respond to internal and external enquiries
• Book patch management, housing surgeries and open offices to support service families
• Assist with moves and events, including regional travel as needed
• Provide office duties such as First aid and Health and Safety checks
• Maintain high standards of conduct and integrity for all stakeholders
• Contribute to social value initiatives and continuous process improvement

Skills

Customer service

Administrative support

Communication

Stakeholder liaison

Job description

Pinnacle Group Limited is seeking a Housing Assistant to join our Homes Team within the Pinnacle Service Families division to provide administrative and operational support to Housing officers and Area Managers across a defined local area.

Based in a local office, the role involves coordinating occupancy cycles, diaries, data accuracy, enquiries, and occasional regional travel to support servicemembers and their families, with a Monday–Friday daytime pattern.