Move Assistant

Pinnacle Group Limited; Liverpool; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Pinnacle Group Limited in Liverpool is seeking a Home Services Move Assistant to support the delivery of housing management services for service families, focusing on the lived experience behind every move, move in, and repairs.

You will be highly organized and customer-focused, with experience in housing or relocation services, and you will handle email inquiries, postal mail, and billing with accuracy and professionalism.

Qualifications

• Knowledge of property management and housing legislation.
• Knowledge of JSP464 and other Tri-Service Accommodation Regulations
• Experience in an administrative role, preferably in housing or relocation services.
• Organisation and time management: able to meet multiple deadlines
• Confident, courteous, and professional manner

Responsibilities

• Monitoring and managing the dedicated email inbox for home services.
• Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
• Managing the receipt and dispatch of all postal mail related to the Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on any outstanding payments and handle any discrepancies.
• Coordinating garages and other in occupancy requests
• Adding comprehensive and coherent notes to systems and keeping accurate documentation.

Skills

Customer service

Administration

Housing knowledge

Time management

Job description

The following content displays a map of the jobs location - Liverpool

Pinnacle Group are looking to recruit a Home Services Move Assistant to be responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.

Our Home Services team plays a crucial roleas part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence.As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

The ideal candidate will be a highly organised and customer-focused administrator with experience in housing, property management or relocation services, a strong understanding of relevant housing legislation and accommodation regulations, and the ability to manage multiple priorities while delivering a professional, accurate and responsive service to military families and stakeholders.

This is a full-time role working from Monday - Friday and offers a hybrid working pattern of 2 days in the office each week.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Monitoring and managing the dedicated email inbox for home services.
• Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
• Managing the receipt and dispatch of all postal mail related to the Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on any outstanding payments and handle any discrepancies.
• Coordinating garages and other in occupancy requests
• Adding comprehensive and coherent notes to systems and keeping accurate documentation.

Key requirements:

• Knowledge of property management and housing legislation.
• Knowledge of JSP464 and other Tri-Service Accommodation Regulations
• Experience in an administrative role, preferably in housing or relocation services.
• Organisation and time management: able to meet multiple deadlines
• Confident, courteous, and professional manner

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers