Move Assistant

Pinnacle Group; Liverpool; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is recruiting a Home Services Move Assistant to support the home services function and deliver high-quality housing management services for military families. You will be the first point of contact for service families, handle emails, post, charges, and payments, and keep precise records.

This full-time role uses a hybrid pattern with two days in the office weekly, and requires knowledge of housing legislation and relocation services, plus strong organisation and customer-service

Qualifications

• Experience in housing or relocation services.
• Knowledge of property management and housing legislation.
• Ability to manage multiple deadlines.

Responsibilities

• Monitor and manage the dedicated email inbox for home services.
• Act as the first point of contact for service families with prompt, accurate email responses.
• Manage receipt and dispatch of all postal mail related to Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on outstanding payments and handle discrepancies.
• Coordinate garages and other occupancy requests.
• Add comprehensive notes to systems and maintain accurate documentation.

Skills

Organised

Customer-focused

Administrative experience

Tools

Email inbox management

Job description

Pinnacle Group are looking to recruit a Home Services Move Assistant to be responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence.

As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

The ideal candidate will be a highly organised and customer-focused administrator with experience in housing, property management or relocation services, a strong understanding of relevant housing legislation and accommodation regulations, and the ability to manage multiple priorities while delivering a professional, accurate and responsive service to military families and stakeholders.

This is a full time role working from Monday - Friday and offers a hybrid working pattern of 2 days in the office each week.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Monitoring and managing the dedicated email inbox for home services.
• Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
• Managing the receipt and dispatch of all postal mail related to the Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on any outstanding payments and handle any discrepancies.
• Coordinating garages and other in occupancy requests
• Adding comprehensive and coherent notes to systems and keeping accurate documentation.

Key requirements:

• Knowledge of property management and housing legislation.
• Knowledge of JSP464 and other Tri-Service Accommodation Regulations
• Experience in an administrative role, preferably in housing or relocation services.
• Organisation and time management: able to meet multiple deadlines
• Confident, courteous, and professional manner

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans