Home Ownership Support Advisor — Hybrid (9-Month)

Abri; Eastleigh; On-site; GBP 21,000 - 25,000; Part time

Job summary

Abri in Eastleigh is seeking a Home Ownership Customer Service Advisor to provide clear, friendly support to applicants, tenants and homeowners by phone, online, social media and in person. This is a 9-month fixed-term role, Monday–Friday, 09:30–14:00, with a requirement to work from the Eastleigh office at least three days a week.

You will own enquiries from initial contact to the right outcome, offer accurate guidance on homes and applications, and collaborate with Sales, Resales and Lettings

Qualifications

• Experience delivering excellent customer service in a busy environment.
• Confidence using Microsoft Word and Excel and ability to work to targets.
• Call-centre or housing experience would be useful, but isn’t essential.

Responsibilities

• Own enquiries from first contact to the right outcome.
• Give accurate advice about our homes and application processes.
• Work with Sales, Resales and Lettings to deliver a consistent service.
• Meet agreed targets and keep knowledge current.
• Handle information responsibly and use feedback to improve.
• Work from the Eastleigh office a minimum of three days per week.

Skills

Customer service

Clear communication

Target-driven

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Abri in Eastleigh is seeking a Home Ownership Customer Service Advisor to provide clear, friendly support to applicants, tenants and homeowners by phone, online, social media and in person. This is a 9-month fixed-term role, Monday–Friday, 09:30–14:00, with a requirement to work from the Eastleigh office at least three days a week.

You will own enquiries from initial contact to the right outcome, offer accurate guidance on homes and applications, and collaborate with Sales, Resales and Lettings