Leasehold Income & Service Charge Officer - Temporary

Abri Group; Eastleigh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A housing organization based in Eastleigh seeks a Leasehold Income & Service Charge Officer for an 18-month fixed term contract. The role involves negotiating repayment agreements with customers in arrears, scrutinising service charges, and ensuring income targets are met while providing exceptional customer service. Ideal for candidates with strong communication and organizational skills.

Qualifications

• Demonstrable knowledge and experience across various computer systems.
• Great communication and organizational skills.
• Comfortable in approaching various teams and working proactively.

Responsibilities

• Contact customers in arrears to negotiate repayment agreements.
• Scrutinise service charge estimates and liaise with financial officers.
• Ensure income targets are consistently met while delivering exceptional service.

Skills

Communication skills

Organizational skills

Knowledge of Microsoft Outlook

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Experience with OpenHousing

Experience with Ebis

Job description

Overview

Leasehold Income & Service Charge Officer - Temporary role at Abri Group. The role is an 18 month fixed term contract, full-time, based at our Eastleigh office.

Responsibilities

• You’ll contact customers who have fallen into arrears, investigating the circumstances around this, negotiating repayment agreements and signposting them to internal and external support if required.
• You will also scrutinise service charge estimates and actuals by liaising with the Finance and Homeowner Services Officers to deliver accurate rechargeable charges.
• You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.

Requirements / Qualifications

• Demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, OpenHousing and Ebis.
• Great communication skills with both colleagues and our customers, as are your organisational skills.
• You’ll feel comfortable in approaching your team and the wider business, working both re-actively and pro-actively in order to meet our customer response times.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Non-profit Organizations

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