Home Ownership Customer Service Advisor

Abri; Eastleigh; On-site; GBP 21,000 - 25,000; Part time

Job summary

Abri in Eastleigh is seeking a Home Ownership Customer Service Advisor to provide clear, friendly support to applicants, tenants and homeowners by phone, online, social media and in person. This is a 9-month fixed-term role, Monday–Friday, 09:30–14:00, with a requirement to work from the Eastleigh office at least three days a week.

You will own enquiries from initial contact to the right outcome, offer accurate guidance on homes and applications, and collaborate with Sales, Resales and Lettings

Qualifications

• Experience delivering excellent customer service in a busy environment.
• Confidence using Microsoft Word and Excel and ability to work to targets.
• Call-centre or housing experience would be useful, but isn’t essential.

Responsibilities

• Own enquiries from first contact to the right outcome.
• Give accurate advice about our homes and application processes.
• Work with Sales, Resales and Lettings to deliver a consistent service.
• Meet agreed targets and keep knowledge current.
• Handle information responsibly and use feedback to improve.
• Work from the Eastleigh office a minimum of three days per week.

Skills

Customer service

Clear communication

Target-driven

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Help make finding a home feel simpler.

As our Home Ownership Customer Service Advisor, you’ll give applicants, tenants and homeowners clear guidance and friendly, professional support by phone, online, through social media and face to face. This is 9 months Fixed-term role, Monday - Friday: 09:30 - 14:00

You’ll own enquiries from first contact to the right outcome, give accurate advice about our homes and application processes, and work with Sales, Resales and Lettings to deliver a consistent service. You’ll meet agreed targets, keep your knowledge current, handle information responsibly and use customer feedback to help us improve.

You’ll have experience delivering excellent customer service in a busy environment, communicate clearly and stay calm under pressure. You’ll be confident using Microsoft Word and Excel and comfortable working to targets. Call-centre or housing experience would be useful, but isn’t essential.

Bring Abri’s values to life by owning enquiries, staying curious and working together to make every customer’s experience better.

You'll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.