Customer Delivery Hub, Driver Technician

John Lewis Partnership; Shirley; On-site; GBP 26,000 - 36,000; Full time

Job summary

John Lewis Partnership is seeking Technician Specialists to join a 2-person delivery crew, transporting and installing home products such as furniture, appliances and TVs to customers’ homes using a 7.5-tonne vehicle. You’ll coach fellow drivers on installations, deliver excellent service, and act as a role model for the John Lewis brand while maintaining safety and quality standards on every visit.

Some roles include pre-employment vetting (DBS checks).

Qualifications

• Previous installation experience is required and training will be provided.
• Manual C1 UK driving licence with a maximum of 6 points.
• DCPC or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess delivery colleagues and share knowledge to perform at their best.
• Help load the lorry with the day’s deliveries alongside the warehouse team.
• Demonstrate respect for the customer’s home and find solutions for issues.
• Install products efficiently and demonstrate how they work once installed.
• Keep up to date with new products and technologies to perform at your best.
• Maintain a safe working environment.

Skills

Manual C1 UK driving licence

DCPC

Tachograph Card

7.5-tonne vehicle experience

Customer-facing experience

Verbal communication

Tech-savvy

Job description

About the roleAs one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.