Home Care Technician: Construction Defect Specialist

Barratt Developments PLC; United Kingdom; Híbrido; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday (increase by 1 day/3y

Descripción de la vacante

Barratt Redrow PLC is seeking a Customer Care operative to be the face of our customer service within home environments. You will ensure high standards, be punctual for appointments and provide effective solutions to defects with a focus on quality and professionalism.

Reporting to the Customer Care Operations Manager, you will participate in inspections, complete documentation and liaise with coordinators to keep records up to date. A background in building trades is preferred.

Formación

• Comprehensive knowledge of construction and ability to problem-solve with defects.
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner.

Responsabilidades

• Take instruction from Customer Care Coordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment.
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer.
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping.
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Coordinator/Administrator.
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month.
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director.

Conocimientos

Construction knowledge

Problem solving

Customer service

Interpersonal skills

Painting

Decorating

Carpentry

Joinery

Descripción del empleo

Barratt Redrow PLC is seeking a Customer Care operative to be the face of our customer service within home environments. You will ensure high standards, be punctual for appointments and provide effective solutions to defects with a focus on quality and professionalism.

Reporting to the Customer Care Operations Manager, you will participate in inspections, complete documentation and liaise with coordinators to keep records up to date. A background in building trades is preferred.