Hybrid Construction Care Technician — Quality & Service

Barratt Developments PLC; Thurston; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Private Medical Cover - Single Cover

26 days’ holiday

Pension first-class contributions

Résumé du poste

Barratt Developments PLC is seeking a Customer Care professional to act as the face of Customer Care within customers' homes, ensuring high standards and timely solutions. The role involves coordinating appointments, resolving defects, and producing clear reports with supporting documentation.

Ideal candidates will have construction experience, strong customer service skills, and the ability to maintain professional communication with homeowners.

Qualifications

• Comprehensive knowledge of construction and ability to problem-solve with defects.
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner.

Responsabilités

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director

Connaissances

Construction knowledge

Problem solving

Interpersonal skills

Description du poste

Barratt Developments PLC is seeking a Customer Care professional to act as the face of Customer Care within customers' homes, ensuring high standards and timely solutions. The role involves coordinating appointments, resolving defects, and producing clear reports with supporting documentation.

Ideal candidates will have construction experience, strong customer service skills, and the ability to maintain professional communication with homeowners.