Customer Care & Defects Manager – Multi-Development

Building Careers UK Ltd; England; On-site; GBP 42,000 - 64,000; Full time

Job summary

Building Careers UK Ltd is seeking an experienced Customer Care Manager for a residential contractor delivering new-build housing developments. You will oversee the aftercare function across multiple sites, handling customer enquiries, complaints and defects from handover through to resolution.

You will lead the aftercare team, coordinating with site, commercial and operations teams to ensure timely responses, quality remedial works and high customer satisfaction.

Qualifications

• Experience in Customer Care/Aftercare or Defects Management in housebuilding or residential construction.
• Good understanding of the new-build housing process and post-handover defects.
• Experience managing an aftercare team and coordinating workloads across multiple developments.
• Strong ability to manage subcontractors and ensure remedial works meet standards.

Responsibilities

• Oversee day-to-day aftercare team activities.
• Act as main contact for customers after handover; manage enquiries and defects through to resolution.
• Ensure timely customer communications and progress updates during remedial works.
• Own the defects process from notification to final sign-off.
• Coordinate site visits, inspections and subcontractor appointments; monitor progress.

Skills

Customer care

Team management

Communication

Problem solving

IT literacy

Tools

Clixifix

Microsoft Office

Job description

Building Careers UK Ltd is seeking an experienced Customer Care Manager for a residential contractor delivering new-build housing developments. You will oversee the aftercare function across multiple sites, handling customer enquiries, complaints and defects from handover through to resolution.

You will lead the aftercare team, coordinating with site, commercial and operations teams to ensure timely responses, quality remedial works and high customer satisfaction.