Home Construction Care Specialist

Barratt Redrow; Thurston; Hybride; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday (increase by 1 day)

Choice of Flexible Benefits

Enhanced Family Friendly Policies

Résumé du poste

Barratt Redrow is seeking a customer-focused professional to join the Customer Care team. You’ll be on hand at customers’ homes to ensure high standards of workmanship and provide practical help, drawing on construction experience where possible.

Reporting to the Customer Care Manager, you’ll coordinate appointments, source materials, and document site visits with photos. You’ll resolve defects promptly and maintain accurate records, while delivering a friendly, professional service in a

Qualifications

• Comprehensive knowledge of construction and ability to problem-solve with defects.
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner.

Responsabilités

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director

Connaissances

Construction knowledge

Problem-solving

Customer service

Interpersonal skills

Description du poste

Barratt Redrow is seeking a customer-focused professional to join the Customer Care team. You’ll be on hand at customers’ homes to ensure high standards of workmanship and provide practical help, drawing on construction experience where possible.

Reporting to the Customer Care Manager, you’ll coordinate appointments, source materials, and document site visits with photos. You’ll resolve defects promptly and maintain accurate records, while delivering a friendly, professional service in a