HNW / Private Clients Claims Technician

Exchange Street Executive Search; Glasgow; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Scotland is looking for a professional to handle high net worth household claims. In this remote role, you will manage claims from initiation to settlement, supporting brokers and policyholders throughout. Candidates should have prior experience in domestic property claims and excellent communication skills. Certification in insurance is preferred, with support available for those needing qualification.

Qualifications

• Background in domestic property claims.
• Ability to stay calm, credible, and clear in communication with clients.
• Willingness to obtain professional qualifications if not already certified.

Responsibilities

• Handle household claims from start to finish.
• Act as a key point of contact for brokers, insurers, and policyholders.
• Support field adjusters to ensure smooth processes from notification to settlement.

Skills

Household claims management

Client communication

Problem-solving

Education

Cert CII or Cert CILA (desirable)

Job description

Overview

You’ll already know your way around household claims. And if you’ve worked with high net worth or private client policies before, you’ll know they come with a different kind of expectation: faster service, more complex risks, and often a broker in the middle chasing answers. That’s where you come in. This is a remote role supporting a specialist HNW team. You’ll handle claims cradle to grave and act as a key point of contact for brokers, insurers, and policyholders. You’ll also support field adjusters, making sure everything runs smoothly from notification through to settlement.

Responsibilities

• Handle household claims cradle to grave


• Act as a key point of contact for brokers, insurers, and policyholders


• Support field adjusters to ensure smooth processes from notification through to settlement

Qualifications

• Background in domestic property claims


• Ability to stay calm, credible and clear when speaking to clients who expect a high level of service


• Cert CII or Cert CILA is desirable; if not, the company will support you to get qualified

About the team

The team has a strong reputation for technical quality and a culture of development the kind where people back you to improve and know their stuff without making it a competition.

How to apply

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims. Job Ref: CD253.