HMCTS Collections Agent (Part Time, Weekend Opportunity)

Advantis Credit Ltd; Hempstalls; On-site; GBP 12,000 - 18,000; Part time

Job summary

Advantis Credit Ltd in Stoke-on-Trent is seeking an HMCTS Collections Agent for a part-time weekend role. You will join our contact centre, handling a mix of inbound and outbound calls on behalf of HMCTS and guiding customers to understand their accounts and repayment options.

This role requires resilience, empathy and the ability to handle challenging conversations, with full induction training and ongoing coaching provided to help you succeed.

Responsibilities

• Handle a mix of inbound and outbound calls to customers.
• Provide clear, professional, and supportive guidance on accounts.
• Help customers understand their accounts and arrange payments.
• Set up realistic and bespoke payment plans.
• Resolve more complex enquiries with empathy and confidence.
• Manage challenging conversations while aiming for fair outcomes.

Job description

HMCTS Collections Agent (Part Time, Weekend Opportunity)

Advantis is a leading debt collection agency based in the iconic Minton Hollins Grade II listed building in the heart of Stoke-on-Trent. Our clients include some of the UK’s largest Utility, Retail and Government bodies, including His Majesty’s Courts and Tribunals Service (HMCTS).

We’re proud of our people-first culture. With over 250 colleagues across the business, we care deeply about the work we do and the impact we have, and we genuinely enjoy doing it together. We’ve also been officially certified as a Great Place to Work for the last four years!

Location: Stoke-on-Trent

We are looking for motivated, resilient and people-focused individuals to join our growing contact centre team as HMCTS Agents.

Acting on behalf of His Majesty’s Courts and Tribunals Service, you will handle a mix of inbound and outbound calls, providing clear, professional and supportive guidance to customers. Your role will involve helping people understand their accounts, supporting them to make payments, setting up realistic and bespoke payment plans, and resolving more complex enquiries.

This is a role where empathy and confidence go hand in hand. You’ll need to be comfortable having sometimes challenging conversations, while always aiming to achieve a fair and appropriate outcome for both the customer and our client.

Full induction training is provided, along with ongoing coaching and support, so you’ll be fully equipped to succeed in the role.