Collections Advisor

Matchtech Group; West of England; Hybrid; GBP 21,000 - 23,000; Full time

Job summary

Matchtech Group in Keynsham, Bristol, is recruiting a Collections Advisor on a hybrid basis. The role is an initial 3-month contract, with potential to extend, and 37.5 hours per week. Two days per week in the office are required, including Wednesdays.

The position involves managing client accounts, resolving outstanding balances, and agreeing suitable repayment solutions while maintaining professional communication and accurate records. Training will be provided.

Qualifications

• Experience in customer service, a contact centre, collections or another client-facing role is desirable but not a must.
• Must be a confident communicator and a professional telephone manner.
• Comfortable using systems and maintaining accurate records.

Responsibilities

• Manage client accounts through inbound and outbound calls, emails and written communication.
• Discuss outstanding balances and agree appropriate repayment solutions.
• Manage assigned cases, ensuring timely and accurate outcomes.
• Maintain accurate case notes, records and documentation.
• Handle sensitive or challenging conversations professionally.
• Escalate complex or sensitive cases when required.
• Work within agreed processes while meeting quality and compliance standards.

Job description

Collections Advisor

Location: Keynsham, Bristol- Hybrid working
Contract: Initial 3 month contract with potential to extend
Hours: 37.5 hours per week
Hybrid: 2 days per week in the office, with Wednesdays as a required office day

Our client, a leading organisation supporting veterinary practices and clients, is seeking a Collections Advisor to join its Central Collections team based in Keynsham on an initial 3 month contract.

This entry-level role involves managing client accounts, resolving outstanding balances and agreeing suitable repayment solutions through professional, empathetic and customer-focused communication.

If you have experience in customer service, a contact centre or collections environment and are confident handling sensitive conversations, we'd love to hear from you.

Key Responsibilities

• Manage client accounts through inbound and outbound calls, emails and written communication.


• Discuss outstanding balances and agree appropriate repayment solutions.


• Manage assigned cases, ensuring timely and accurate outcomes.


• Maintain accurate case notes, records and documentation.


• Handle sensitive or challenging conversations professionally.


• Escalate complex or sensitive cases when required.


• Work within agreed processes while meeting quality and compliance standards.

We're looking for someone who is organised, empathetic and confident communicating with customers.

• Experience in customer service, a contact centre, collections or another client-facing role is desirable but not a must.


• Must be a confident communicator and a professional telephone manner.


• Comfortable using systems and maintaining accurate records.

Training and support will be provided, making this a great opportunity for someone looking to build their experience within collections and customer account management.