Telephone Collector

Bristow & Sutor; Sheffield; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Welcoming environment

Casual dress code

Company pension

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Employee Assistance Programme

Bonus & incentives

Death in service

On-site role

Job summary

Bristow & Sutor Group's Credit Style division, based north of Sheffield, is seeking a focused Debt Recovery Advisor to join our on-site team. You will make and receive calls to recover outstanding debts, log conversations, and negotiate repayment plans with customers and businesses.

We require at least 2 years in collections or call-centre roles, excellent verbal and written communication, and comfort with targets. An engaging workplace with on-site parking and bonus opportunities awaits.

Qualifications

• Call centre or debt collection experience preferred.
• Minimum 2 years in collections, debt recovery or sales.
• Clear and confident verbal and written communication.
• Comfortable working to targets to increase earnings.
• Willingness to discuss debts, disputes and affordability.
• Strong IT skills to learn multiple systems.

Responsibilities

• Make and receive telephone calls to recover outstanding debts.
• Work within a dialler system to contact customers.
• Handle difficult conversations professionally.
• Enter conversations and repayment agreements into the database.
• Record customer affordability accurately to ensure sustainable repayments.
• Follow debt collection processes and comply with quality guidelines.
• Aim to meet personal and team targets.

Skills

Dialler system experience

Strong communication skills

Target-driven

Resilience in difficult conversations

IT literate

Tools

CRM system

Job description

Company Description

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 450 people, in debt recovery, throughout the UK.

We work with some of the largest retail, banking, utilities and commercial businesses in the UK helping recover overdue debts by negotiating repayment solutions, managing queries / complaints and negotiating customer solutions

Working shifts between 8am to 8pm - Monday to Thursday, 8am to 5.30pm Fridays and weekends 8am to 1pm.

Your primary role will be making and receiving telephone calls from customers to arrange repayment of outstanding debts also drawing on your resilience and negotiation skills where debts are disputed in order to deliver positive outcomes.

Salary wise, you can expect a basic salary from £24,785 - £26,000 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year!

Position

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts


• You are experienced working within a dialler system and working efficiently


• You are comfortable handling difficult conversations in a sensitive and professional manner with customers over the telephone


• The ability to enter accurate records of conversations and capture repayment agreements into our customer database


• Accurately entering customers affordability into our systems - ensuring these are correct first time so repayments are affordable and sustainable


• Follow processes and guidelines regarding debt collection ensuring you treat customers fairly and work within a quality framework


• Passionate to achieve personal and team targets

Requirements

• Previous experience working in a call centre or credit control type role is important


• Minimum of 2 years experience within collections, debt recovery or sales preferred


• Clear and confident communicator both verbal / written are vital


• Being comfortable working to targets – earning more money based on your achievements


• Happy to make and receive telephone calls from customers – on occasion these can be difficult conversations relating to debts, disputes and affordability


• Problem solving abilities – able to ask the right questions to get the information you need to help deliver results for the customer and our clients


• Strong IT skills – we use different technologies and systems so you need you to pick these up quickly

Benefits

• Welcoming working environment


• Casual smart dress code


• Company pension


• Colleague discount scheme


• Christmas Savings Scheme


• Free on-site parking


• Employee Assistance Programme


• Attractive bonus, incentives and performance rewards


• Death in service benefit


• This is an on-site role and requires attendance at our office during normal working hours

This is a full-time permanent role based from our Sheffield Offices (S3 Post Code Area) and there will be a need to attend the office as requested.

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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