Hire Administrator

Global Recruitment Services Ltd; Hopton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company car/car allowance

Job summary

Global Recruitment Services Ltd seeks a Hire Co-ordinator to oversee end-to-end hire contract fulfilment from our Stafford base. The role covers processing orders, coordinating deliveries and lifts, and maintaining customer satisfaction through proactive issue resolution.

Applicants should have strong administration experience, familiarity with CRM and hire-management systems, and a customer-focused approach.

Qualifications

• Experience in a fast-paced admin role and handling customer inquiries.
• Strong organisational skills with attention to detail.
• Ability to manage multiple systems (CRM, finance, asset management) and meet deadlines.

Responsibilities

• Process hire orders and enquiries, including 24/7 on-call rota for emergencies.
• Manage hire deliveries, collections, and associated paperwork.
• Coordinate with engineering on assets, labour, and timelines for hires.
• Handle off-hire requests and arrange transport or lifting requirements.
• Prepare RAMS and liaise with customers on deliveries and site rules.
• Support customers to extend purchase orders and resolve issues.

Skills

Administration

Phone handling

Touch typing

Email writing

Customer service

Commercial awareness

Tools

HubSpot

Smartsheet

Sage

Microsoft Office

Job description

We are currently looking for a Hire Co-ordinator to work for one of our clients on a permanent basis.

The company is a well-respected market leader in specialist equipment for a range of sectors including construction, energy production, process and water treatment and this is an excellent opportunity to join a rapidly expanding and successful organisation.

Based in their modern premises in Stafford the role will involve managing the fulfilment of hire contracts cost efficiently and to full customer satisfaction; and manage hire-related customer care tickets and the main duties for this Hire Administrators role will include the following:-

• Processing Hire Orders/Enquiries, including Participating in 24/7 On-call Rota for Emergency Hires
• Processing hire orders in the CRM system, hire management system and finance management system
• Handling enquiries from repeat customers
• Liaising with the engineering manager on asset and labour requirements and timelines
• Handling emergency enquiries and processing and coordinating emergency hire orders afterhours as part of an on-call rota
• Processing off-hire requests, arranging transport and lift (crane or HIAB)
• Processing new and ex-hire asset sales
• Liaising with customers to get purchase orders extended
• Processing repeat hire orders
• Managing Hire Equipment Deliveries and Collections
• Preparing paperwork for the engineers including RAMS when required
• Liaising with customers regarding deliveries, offloading requirements, any site-specific rules and any other queries
• Confirmation of transport and lifting requirements and issuing POs
• Completing pre-dispatch actions
• Coordinating the resolution of hire customer care issues using the customer care ticket system

The successful candidate will be an organised, detail-oriented individual who manages processes efficiently and accurately. Customer-focused and proactive, they resolve issues quickly and communicate clearly to ensure smooth contract fulfilment. Calm under pressure, they balance speed with accuracy to deliver a seamless customer experience

Previous experience of working in a similar role is preferred as is a track record of working in an engineering and/or service/hire environment in the past. Experience of dealing with customers and resolving customer queries and issues is essential and as such some customer service experienced would be preferred. Applicants must have some understanding of technical terminology and procedures and a strong administration background is a must

Candidates for this Hire Administrators role will posses some if not all of the following:-

• General administration experience, including phone handling, touch typing, email writing and Microsoft Office Suite such as Outlook, Word and Excel
• Experience with HubSpot, Smartsheet/Appsheet and Sage
• Technical aptitude, including understanding of technical terminology and ability to interpret drawings
• Commercial awareness
• Financial management skills

In return our client offers an excellent remuneration package which includes an attractive basic salary, ongoing training and progression, company share program and company car/car allowance after a qualifying period

• attractive basic salary
• ongoing training and progression
• company share program
• company car/car allowance after a qualifying period

This is an excellent opportunity to find permanent work with a forward-thinking progressive employer.