Operations Coordinator

Stewart Johnson Partners Limited; Ashford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

No weekend working

Supportive and friendly team

Long-term career opportunity

Varied role with responsibility

Job summary

Stewart Johnson Partners Limited in Ashford, England, invites applications for an Operations Coordinator to join a busy operations team. You will own customer orders from enquiry to completion, coordinating deliveries, installations and project milestones while keeping customers informed throughout.

The role requires strong organisational and communication skills, the ability to prioritise in a fast-paced environment, and a proactive problem-solving approach.

Qualifications

• Experience in Customer Service or Operations roles.
• Excellent organisational skills and attention to detail.
• Outstanding communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in MS Office (Excel, Word, Outlook).

Responsibilities

• Coordinate deliveries, collections, relocations and installations for key customer accounts.
• Manage customer orders from enquiry through to successful completion.
• Liaise with customers throughout every stage of the order lifecycle, providing regular updates.
• Prepare quotations and process customer requests.
• Schedule work using internal systems and maintain accurate records.
• Coordinate third-party suppliers where required.
• Resolve operational issues quickly and implement effective solutions.
• Work closely with internal departments to ensure exceptional service delivery.
• Manage shared team mailboxes and customer enquiries.
• Ensure complete accuracy of documentation before submitting work to the accounts team.

Skills

Customer service

Organisational skills

Communication

Multitasking

Problem solving

Customer focus

MS Office proficiency

Tools

Microsoft Office

Job description

Operations Coordinator

Location: Ashford, Surrey

Salary: £30,000 per annum

Hours: Monday to Friday

Working hours: 08:00–16:30, 08:30–17:00 or 09:00–17:30 (depending on business requirements)

The Opportunity

We are delighted to be recruiting for an Operations Coordinator on behalf of a well-established and growing organisation based in Ashford.

This is a fantastic opportunity for an organised, proactive and customer-focused individual to join a busy operations team where you'll play a key role in coordinating deliveries, installations and customer projects from start to finish.

If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering exceptional customer service, we'd love to hear from you.

The Role

As an Operations Coordinator, you'll take ownership of customer orders throughout their entire lifecycle, ensuring deliveries, collections and installations are coordinated efficiently while maintaining outstanding communication with customers and internal teams.

Key Responsibilities

• Coordinate deliveries, collections, relocations and installations for key customer accounts.
• Manage customer orders from enquiry through to successful completion.
• Liaise with customers throughout every stage of the order lifecycle, providing regular updates.
• Prepare quotations and process customer requests.
• Schedule work using internal systems and maintain accurate records.
• Coordinate third-party suppliers where required.
• Resolve operational issues quickly and implement effective solutions.
• Work closely with internal departments to ensure exceptional service delivery.
• Manage shared team mailboxes and customer enquiries.
• Ensure complete accuracy of documentation before submitting work to the accounts team.

The Ideal Candidate

• Previous experience within a Customer Service, Operations Coordinator, Logistics Coordinator or Administration role.
• Excellent organisational skills with exceptional attention to detail.
• Outstanding communication and relationship-building skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach.
• A customer-first mindset.
• Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Previous experience within transport, logistics or installations would be advantageous but isn't essential.

What's on Offer?

• £30,000 salary
• Monday to Friday working hours
• No weekend working
• Supportive and friendly team environment
• Long-term career opportunity with a growing business
• Varied role with genuine responsibility

If you're looking for your next challenge and would like to join a successful business where you can make a real impact, we'd love to hear from you.