Hire Desk & Quotations Specialist – Customer Focused

Morgan Mckinley (Crawley); Horsham; On-site; GBP 30,000 - 32,000; Full time

Job summary

Morgan McKinley is seeking an experienced Hire Desk Controller to manage daily desk operations in a rural office near Horsham, West Sussex. The role involves handling customer queries, generating accurate hire quotations and processing orders, with 8:00am–5:00pm, Monday to Friday, and parking provided.

You will build strong customer relationships, support the sales team with quotes, liaise with engineers, and ensure on-hire/off-hire tasks are raised promptly.

Qualifications

• Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector
• Highly organised and attention to detail
• Good IT skills

Responsibilities

• Process customer quotations and orders
• Monitor and update the database, and send out confirmation of hire
• Ensure off-hire, on-hire and thorough examination jobs are raised for engineers
• Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required
• Build and maintain strong relationships with customers to encourage repeat business.
• Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting with other customer-related tasks
• Liaise with the service team and engineers regularly
• Maintain strong customer relationships and high levels of service

Skills

Hire desk

Sales support

Quotation/Order management

Attention to detail

Good IT skills

Job description

Morgan McKinley is seeking an experienced Hire Desk Controller to manage daily desk operations in a rural office near Horsham, West Sussex. The role involves handling customer queries, generating accurate hire quotations and processing orders, with 8:00am–5:00pm, Monday to Friday, and parking provided.

You will build strong customer relationships, support the sales team with quotes, liaise with engineers, and ensure on-hire/off-hire tasks are raised promptly.