Hire Desk Controller

Morgan Mckinley (Crawley); Horsham; On-site; GBP 30,000 - 32,000; Full time

Job summary

Morgan McKinley is seeking an experienced Hire Desk Controller to manage daily desk operations in a rural office near Horsham, West Sussex. The role involves handling customer queries, generating accurate hire quotations and processing orders, with 8:00am–5:00pm, Monday to Friday, and parking provided.

You will build strong customer relationships, support the sales team with quotes, liaise with engineers, and ensure on-hire/off-hire tasks are raised promptly.

Qualifications

• Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector
• Highly organised and attention to detail
• Good IT skills

Responsibilities

• Process customer quotations and orders
• Monitor and update the database, and send out confirmation of hire
• Ensure off-hire, on-hire and thorough examination jobs are raised for engineers
• Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required
• Build and maintain strong relationships with customers to encourage repeat business.
• Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting with other customer-related tasks
• Liaise with the service team and engineers regularly
• Maintain strong customer relationships and high levels of service

Skills

Hire desk

Sales support

Quotation/Order management

Attention to detail

Good IT skills

Job description

Morgan McKinley is looking for an experienced Hire Desk Controller to work for a company based on the outskirts of Horsham, West Sussex. The Hire Desk Controller is responsible for carrying out the daily operations of the hire desk, handling customer queries and accurate sales - hire quotations.

Salary: £30-32K

Location: Office based, own transport is required due to rural location. Parking available

Hours: 8.00am - 5pm Mon-Fri

Hire Desk Controller duties:

• Process customer quotations and orders
• Monitor and update the database, and send out confirmation of hire
• Ensure off-hire, on-hire and thorough examination jobs are raised for engineers
• Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required
• Build and maintain strong relationships with customers to encourage repeat business.
• Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting
• with other customer-related tasks
• Liaise with the service team and engineers regularly
• Maintain strong customer relationships and high levels of service

Skills and experience:

• Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector
• Highly organised and attention to detail
• Good IT skills