Hire Desk Controller – West Bromwich

Quick Reach; West Bromwich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

23 days holiday plus Bank Holidays

Job summary

A leading equipment hire company in the UK seeks a Hire Desk Controller to ensure exceptional customer service and maintain efficiency. You will handle inquiries, assist the sales team, and build relationships with clients. Ideal candidates have excellent communication skills, experience in an office environment, and a proactive approach to customer service. Competitive salary and benefits offered.

Qualifications

• Proven experience in a similar office environment.
• Ability to work independently and in a team.
• Strong motivation and communication skills.
• Ability to work independently and as part of a team.
• Able to manage time and priorities effectively.

Responsibilities

• Ensure an efficient and professional service.
• Assist with sales inquiries and arrange appointments.
• Process all orders and communicate with customers.
• Maintain excellent customer communications by phone and email and resolve issues promptly.

Skills

Time management

Organisational skills

Communication skills

Problem-solving

Customer service orientation

Tools

Microsoft applications

Job description

Join Quick Reach as a Hire Desk Controller and become the heart of our operations, ensuring our customers receive exceptional service and the equipment they need, right when they need it. If you’re organised, customer-focused, and thrive in a fast-paced environment, we want you to help us continue reaching new heights in the industry.

As Hire Desk Controller you will work with clients and prospects in the Midlands. You will build relationships to provide outstanding service and ensure the customer receives an excellent, efficient service at all times. Responsibilities include adherence to all internal Quality Management Systems & Health & Safety policies

In return you will receive a competitive salary (DOE), enrolment in the company pension scheme and 23 days holiday (+Bank Holidays), excellent company benefits.

We are an equal opportunities employer, committed to creating an inclusive and diverse workplace where all individuals are valued and respected.

Role Responsibilities:

• Work closely with all members of the team to ensure an efficient and professional service
• Excellent time management, administration and organisational skills
• Excellent telephone manner along with great written and verbal communication skills
• Self-motivated with an ability to work independently
• Assist with sales enquires, ensuring information and new leads are forwarded onto our Sales team in a timely manner and arrange appointments were possible
• Build a good relationship with all new and existing customers and provide a seamless service
• Fully computer literate
• Excellent attention to detail
• Respond effectively and efficiently to all emails and phone calls ensuring a high standard of customer service at all times
• Communicate with customers promptly to ensure that where issues do occur they are dealt with and resolved in a timely manner and in a positive way
• Have the ability to investigate and problem solve whilst finding ways to improve processes
• Share knowledge with your colleagues ensuring that a consistent customer service is provided
• Help with ad hoc duties and work flexibly throughout
• Process all orders, off hires and gather information in regards to breakdowns, passing all details to the technical department promptly
• Have the ability to meet deadlines
• Have a proactive manner to seek out new ways of providing high levels of customer service and the willingness and ability to accept changes
• Find and promote ways to exceed customers’ expectations in everything you do
• Work with the Sales managers to follow up on deliveries, ensuring the customer feels reassured

Requirements:

The Ideal Candidate will:

• Have proven experience in a similar office environment and demonstrate an ability to work alone as well as part of a successful team
• Good IT skills with knowledge of Microsoft applications
• Strong motivation, proactivity and drive
• Strong communication skills; both verbal and written
• Results orientated with the ability to balance other business considerations
• Be able to prioritise tasks and work well under pressure
• Good interpersonal skills and understanding of the importance of excellent customer service

Feel you’d be a great fit for this role? For a confidential chat or to apply please get in touch with our Managing Director, Robert Dillon: