Hire Desk Controller: Customer Service & Hire Orders

Nationwide Platforms; Warrington; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday pro-rata

Pension

Health Cash Plan

Life assurance

Job summary

Nationwide Platforms is seeking a Hire Desk Controller (Customer Service Advisor) to join our NCC in Birchwood. You will handle hire enquiries, quotes, and orders for a key account, delivering excellent service in a busy, customer-facing role.

You will need strong customer service skills, superb organisation, and proficiency in MS Office (Excel/Word). The role involves coordinating with depots and transport to meet customer needs.

Qualifications

• Experience in a busy customer service and/or sales role.
• Excellent customer service and relationship management skills.
• Good organisational skills with the ability to multi task and prioritise deadlines.

Responsibilities

• Successfully convert hire enquiries into hire orders and achieve revenue target.
• Use the in‑house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
• Achieving call standards set by the company.
• Using your product knowledge, you will provide the customer with the best option for hire.
• Deal with customer enquiries in a professional and polite manner.
• Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
• Build strong and helpful relationships with colleagues in other depots/departments.
• Co‑ordinate with the local depot transport coordinator to fulfil customer requirements.

Skills

Customer service

Organised

MS Office

Excel

Word

Communication

Tools

MS Office

Job description

Nationwide Platforms is seeking a Hire Desk Controller (Customer Service Advisor) to join our NCC in Birchwood. You will handle hire enquiries, quotes, and orders for a key account, delivering excellent service in a busy, customer-facing role.

You will need strong customer service skills, superb organisation, and proficiency in MS Office (Excel/Word). The role involves coordinating with depots and transport to meet customer needs.