Hire Desk Manager - Lead Operations & Client Success

King Lifting; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Collaborative team

Job summary

King Lifting Ltd. is seeking an enthusiastic Hire Desk Manager to lead the day-to-day operations of our busy hire desk.

You will be a confident leader with strong organisational and communication skills, ensuring smooth operations and contributing to the overall success of the business. The role requires overseeing diary management, hire coordination, and collaboration with yard, transport, and admin teams to optimise resources and drive customer satisfaction.

Qualifications

• Previous experience in a hire desk management or similar role.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Exceptional communication and people skills.

Responsibilities

• Oversee day-to-day management of a busy hire desk and ensure customer satisfaction.
• Coordinate hire desk activities, diary management, scheduling hires and drivers.
• Maintain records of crane and personnel availability and hire transactions.
• Process orders and quotations via the booking system.
• Develop strategies to improve operational efficiency and customer service.
• Collaborate with the Office/Administration Manager to streamline processes.
• Consult with clients to maximise repeat business and sales opportunities.
• Coordinate vehicle bookings with yard and transport teams to align with client timing.
• Arrange equipment and collaborate with the yard to prepare for hires.
• Train, supervise, and mentor hire desk staff.
• Resolve customer enquiries and complaints professionally and promptly.
• Work with other departments to ensure seamless operations.
• Approving annual leave and absence management.

Skills

Leadership

Team management

Organisational skills

Communication

Multitasking

Job description

King Lifting Ltd. is seeking an enthusiastic Hire Desk Manager to lead the day-to-day operations of our busy hire desk.

You will be a confident leader with strong organisational and communication skills, ensuring smooth operations and contributing to the overall success of the business. The role requires overseeing diary management, hire coordination, and collaboration with yard, transport, and admin teams to optimise resources and drive customer satisfaction.