Hire Desk Administrator

Stepnell Ltd; Rugby; On-site; GBP 35,000 - 50,000; Full time

Job summary

Stepnell Ltd in Rugby is seeking an experienced Operations Manager to run daily hire desk activities, deliver exceptional customer service, and maintain peak equipment availability. You will lead a small team, coordinate maintenance schedules, and ensure paperwork and systems are accurate and up to date.

You will build strong relationships with customers and suppliers, monitor performance against targets, and drive process improvements to raise service levels and efficiency across our hire

Qualifications

• Experience in the hire industry and managing teams.
• Ability to lead, influence, and motivate stakeholders.
• Strong coaching and development skills to improve team performance.
• Previous management experience in a similar role.
• Customer-focused mindset with a track record of high-quality service.
• Excellent relationship-building skills internally and externally.
• Strong IT skills including Microsoft Office and knowledge of hire systems.

Responsibilities

• Oversee daily operations of the hire desk and ensure smooth customer processes.
• Ensure all paperwork and systems for Plant, tools and vehicles are updated.
• Provide accurate reporting within agreed timeframes for the Manager.
• Manage maintenance, servicing, repairs, and inspections to reduce downtime.
• Ensure compliance with MOT, servicing, Loler and testing requirements.
• Drive team performance to maintain high service levels.
• Build strong relationships with customers and internal stakeholders.
• Identify and implement process improvements to enhance service and efficiency.

Skills

Hire industry exp

Team leadership

Coaching & development

Management experience

Customer-focused

Relationship building

MS Office & hire systems

Job description

To support management ensuring smooth day-to-day operations, exceptional customer service, and strong commercial performance. You'll play a key role in managing and, improving efficiency, while monitoring performance to drive operational excellence.

Provide strong leadership ensuring all aspects of performance and processes align with budgeted targets and expectations.

Oversee the daily operations of the hire desk, ensuring a seamless process for customers as well as ensuring that all paperwork and systems are updated for all Plant, tool and vehicles.

Provide accurate reporting and information within agreed timeframes and deadlines for the Manager.

Manage, Schedule and coordinate routine maintenance, servicing, repairs, and inspections to reduce downtime and keep equipment in peak condition with internal and external suppliers.

Ensure compliance with all legal and company requirements, including MOT, servicing, Loler and testing.

Drive team performance, ensuring service levels remain high.

Build strong relationships with customers and internal stakeholders.

Identify and implement process improvements to enhance service and efficiency within our systems and processes.

Essential Skills:

• Experience within the hire industry.
• Proven ability to lead, influence, and motivate a team, securing buy-in from stakeholders.
• Strong coaching and development skills to enhance team performance.
• Previous management experience in a similar role.
• A customer-focused mindset with a track record of delivering high-quality service.
• Excellent relationship-building skills, both internally and externally.
• Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.) with knowledge of hire systems
• Adaptability and flexibility in a fast-paced environment