Senior Hire Desk Lead — Tool & Equipment Hire

The Hireman; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

Enhanced pension

28 days’ holiday (33 after 5 years)

Working hours 7.30am–5pm, Mon–Fri

Staff discount

Job summary

The Hireman, a growing independent tool hire company serving London, the Home Counties and beyond, is seeking a depot-based hire desk professional to look after customers and coordinate service delivery.

You will work closely with our workshop, warehouse and driving teams, processing hire contracts, managing stock, and contributing to smarter ways of working. A proactive, customer-focused team player with excellent communication is essential.

Qualifications

• Experience in a hire controller or hire desk role.
• Excellent communication and interpersonal abilities.
• Solid work history showing commitment and progression.
• Proactive, customer-focused with ability to multitask.
• Strong IT skills and attention to detail.
• Team player with collaborative approach.
• Positive attitude and problem-solving mindset.

Responsibilities

• Build and maintain strong relationships with customers and provide expert advice on tool and equipment hire.
• Coordinate transport and logistics, acting as a key link between drivers and the depot to ensure efficient scheduling and delivery.
• Handle incoming enquiries and orders via phone and email, processing hire contracts, off-hires, and exchanges accurately.
• Work closely with the workshop and yard teams to manage stock and equipment availability.
• Contribute to process improvements, automation ideas, and smarter ways of working.
• Identify and develop new business opportunities to support growth.

Skills

Customer service

Communication

Multitasking

Team player

Problem solving

Job description

The Hireman, a growing independent tool hire company serving London, the Home Counties and beyond, is seeking a depot-based hire desk professional to look after customers and coordinate service delivery.

You will work closely with our workshop, warehouse and driving teams, processing hire contracts, managing stock, and contributing to smarter ways of working. A proactive, customer-focused team player with excellent communication is essential.