Hire Desk Manager

King Lifting; Greater London; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career growth opportunities

Collaborative team

Résumé du poste

King Lifting Ltd. is seeking an enthusiastic Hire Desk Manager to lead the day-to-day operations of our busy hire desk.

You will be a confident leader with strong organisational and communication skills, ensuring smooth operations and contributing to the overall success of the business. The role requires overseeing diary management, hire coordination, and collaboration with yard, transport, and admin teams to optimise resources and drive customer satisfaction.

Qualifications

• Previous experience in a hire desk management or similar role.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Exceptional communication and people skills.

Responsabilités

• Oversee day-to-day management of a busy hire desk and ensure customer satisfaction.
• Coordinate hire desk activities, diary management, scheduling hires and drivers.
• Maintain records of crane and personnel availability and hire transactions.
• Process orders and quotations via the booking system.
• Develop strategies to improve operational efficiency and customer service.
• Collaborate with the Office/Administration Manager to streamline processes.
• Consult with clients to maximise repeat business and sales opportunities.
• Coordinate vehicle bookings with yard and transport teams to align with client timing.
• Arrange equipment and collaborate with the yard to prepare for hires.
• Train, supervise, and mentor hire desk staff.
• Resolve customer enquiries and complaints professionally and promptly.
• Work with other departments to ensure seamless operations.
• Approving annual leave and absence management.

Connaissances

Leadership

Team management

Organisational skills

Communication

Multitasking

Description du poste

King Lifting provides safe, expert crane hire, bespoke contract lifting and plant machinery movement, plus transport and storage, for the public and private sectors. We work throughout the UK and Europe and are head-quartered in Bristol where we also run a renowned Training Centre. We are a modern family business established more than 40 years ago. Our people are our most important asset. We ensure commitment is recognised and rewarded through personal development programmes and excellent benefits packages.

The Role:

We are looking for an enthusiastic and driven Hire Desk Manager to lead the day-to-day operations of our busy hire desk. The ideal candidate will be a confident leader with strong organisational and communication skills. In this fast-paced and dynamic environment, you will play a key role in ensuring the smooth and efficient running of the hire desk, making a significant contribution to the overall success of the business.

The Key Responsibilities:

• Oversee the day-to-day management of a busy hire desk, ensuring the highest level of customer satisfaction.
• Coordinate hire desk activities, including managing a busy diary, scheduling hires, allocating crane drivers and personal to hires, and managing resources within a timely fashion.
• Maintain accurate records of crane and personal availability and hire transactions.
• Process Orders and quotations via the booking system.
• Develop and implement strategies to improve operational efficiency and customer service.
• Working closely with the Office / Administration Manager, to streamline processes and communications.
• Consult with clients to ensure repeat business and maximise sales opportunities.
• Liaise with site surveys regarding appointment, lift plans and risk assessments.
• Coordinate vehicle bookings with the yard and transport team, ensuring availability and schedules align with the required specifications and timing required by the client.
• Arrange Necessary Equipment (Tackle) , Collaborate with the yard to prepare and allocate the appropriate equipment for the hire, confirming details in advance to avoid delays.
• Train, supervise, and mentor hire desk staff to achieve their full potential.
• Resolve customer enquiries and complaints in a professional and timely manner.
• Collaborate with other departments and cross hire company to ensure seamless operations.
• Approving annual leave and absence management.

The Qualifications/Experience:

• Previous experience in a hire desk management or similar role
• Strong leadership and team management skills
• Excellent organisational and multitasking abilities
• Exceptional communication and people skills
• Ability to work under pressure and meet tight deadlines

The Benefits:

• Competitive salary and benefits package
• Opportunity for career growth and development
• Be a part of a supportive and collaborative team

This is a full time, office based role.To be eligible to apply, you must have the right to live and work in the UK and live within a commutable distance to West Drayton

Kind Lifting is an equal opportunities employer.