Hire Desk Controller: Customer Service & Ops

Hudson Lifting Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Death in service benefit

Company uniform and PPE provided

Employee Assistance Programme

Ongoing training and careerdevelopment

Job summary

Hudson Lifting Limited is seeking a proactive Hire Desk Administrator to join our team in Newcastle. This full-time, entry-level role blends customer service, coordination and administration to ensure smooth day-to-day operations and an excellent customer experience.

You’ll act as a central contact for hire, sales and service enquiries, manage the full hire process, prepare quotations, and maintain accurate records.

Qualifications

• Experience in hire desk, customer service or administrative role would be advantageous.
• Strong administration and organisational skills with accuracy in records.

Responsibilities

• Act as central point of contact for customer enquiries across hire, sales and service.
• Manage the full hire process from enquiry to completion, ensuring information is accurate.
• Prepare quotations, confirm orders and keep documentation clearly recorded.
• Coordinate with internal teams to ensure equipment availability, dispatch and service delivery.
• Maintain and update systems, records and hire documentation for compliance.
• Handle administrative tasks such as order processing and contract management.
• Support the wider team with general administrative duties and operational tasks.
• Proactively promote Hudson Lifting products and services to customers.

Skills

Administration

Customer service

Organisational skills

Multi-tasking

Job description

Hudson Lifting Limited is seeking a proactive Hire Desk Administrator to join our team in Newcastle. This full-time, entry-level role blends customer service, coordination and administration to ensure smooth day-to-day operations and an excellent customer experience.

You’ll act as a central contact for hire, sales and service enquiries, manage the full hire process, prepare quotations, and maintain accurate records.