Hire Desk Leader: Drive Ops, Growth & Service

GAP Group; Reading; Sur place; GBP 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

Life assurance

Health & Wellness Support

Résumé du poste

GAP Group is seeking a proactive Hire Manager to lead the day-to-day operation of the Hire Desk within the busy Plant & Tool division. You will manage a team of Hire & Sales Co ordinators and Drivers to deliver safe, efficient, and customer-focused service.

In this role, you’ll balance operational control with a commercial focus, ensure compliance and strong admin, and drive performance across the depot. Join a leading equipment hire provider with nationwide coverage.

Qualifications

• Proven experience managing a hire desk, transport operation, or similar customer facing team.
• Strong people management skills with the ability to coach and develop others.
• Commercial focus with experience driving revenue and add on sales.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and perform under pressure.
• Strong communication skills with customers, staff, and stakeholders at all levels.
• A solid understanding of Health & Safety within an operational environment.

Responsabilités

• Leading and managing the day to day operation of the Hire Desk and Transport function.
• Allocating, prioritising, and overseeing workloads for Hire & Sales Co ordinators and Drivers.
• Recruiting, motivating, coaching, and developing team members to achieve high performance.
• Driving add on sales performance through proactive promotion of consumables and accessories.
• Overseeing stock control of consumables and resale items to meet demand.
• Ensuring accurate processing of on hires, off hires, exchanges, and transport activity.
• Monitoring delivery and collection performance to meet customer timescales.
• Reviewing reports, customer queries, and administrative issues, taking corrective action where required.
• Taking hands‑on role during periods of holiday or absence where required.

Connaissances

People management

Leadership

Customer service

Sales focus

Multi-tasking

Health & Safety

Communication

Description du poste

GAP Group is seeking a proactive Hire Manager to lead the day-to-day operation of the Hire Desk within the busy Plant & Tool division. You will manage a team of Hire & Sales Co ordinators and Drivers to deliver safe, efficient, and customer-focused service.

In this role, you’ll balance operational control with a commercial focus, ensure compliance and strong admin, and drive performance across the depot. Join a leading equipment hire provider with nationwide coverage.