Hire Desk Manager: Lead Team, Drive Revenue

GAP Group; England; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Life Assurance

Health & Wellness Support

Career growth and training

Job summary

GAP Group is seeking an experienced Hire Manager to lead the Hire Desk and Transport function within our Plant & Tool division. You will manage Hire & Sales Coordinators and Drivers, driving safe, efficient and customer-focused service while balancing operational control with commercial performance.

You’ll recruit, coach, and develop the team, ensure staffing coverage, and promote add-on sales to increase revenue. The role emphasizes Health & Safety and compliance across the depot.

Qualifications

• Proven experience leading a hire desk, transport operation, or customer-facing team.
• Strong people management and coaching abilities.
• Commercial focus with track record of driving revenue and add-on sales.

Responsibilities

• Lead the day-to-day operation of the Hire Desk and Transport function.
• Allocate and oversee workloads for Hire & Sales Coordinators and Drivers.
• Recruit, motivate, and develop team members to achieve high performance.
• Ensure adequate staffing cover including holidays and weekends.
• Drive add-on sales by promoting consumables and accessories.
• Oversee stock control of consumables and resale items to meet demand.
• Ensure accurate processing of on hires, off hires, exchanges and transport activity.
• Monitor delivery and collection performance to meet customer timescales.
• Review reports and address customer queries and administrative issues.

Skills

People leadership

Operations management

Commercial mindset

Customer service focus

Health & Safety

Recruitment coaching

Job description

GAP Group is seeking an experienced Hire Manager to lead the Hire Desk and Transport function within our Plant & Tool division. You will manage Hire & Sales Coordinators and Drivers, driving safe, efficient and customer-focused service while balancing operational control with commercial performance.

You’ll recruit, coach, and develop the team, ensure staffing coverage, and promote add-on sales to increase revenue. The role emphasizes Health & Safety and compliance across the depot.