Hire Desk Lead — Tool & Plant Hire Specialist

Bimplus; Greater London; Hybrid; GBP 41,000 - 51,000; Full time

Job summary

Bimplus is looking for an experienced Hire Desk Controller in Greater London to manage the hire desk, handle customer enquiries, coordinate deliveries and collections, and work closely with workshop to ensure a reliable service.

The ideal candidate has tool/plant hire experience, hire desk know-how, Syrinx proficiency, strong communication and IT skills, and a full UK driving licence. This is a full-time permanent role with early starts and team-focused culture.

Qualifications

• Experience in tool or plant hire is essential.
• Strong customer service and communication skills.
• Good IT literacy and attention to detail.
• Must hold a full UK driving licence.

Responsibilities

• Handle hire enquiries and orders by phone, email, WhatsApp and in person.
• Prepare hire contracts and paperwork.
• Coordinate deliveries and collections with drivers.
• Liaise with workshop to ensure equipment is prepared on time.
• Maximise hire and consumable sales.
• Maintain fleet availability and utilisation.
• Build strong customer relationships and provide excellent service.
• Assist with loading/unloading when required.
• Keep hire desk admin accurate and up to date.
• Support the wider team with day-to-day hire operations.

Skills

Hire desk experience

Tool/plant hire knowledge

Good IT skills

Attention to detail

Full UK driving licence

Loading/unloading assistance

Tools

Syrinx

Job description

Bimplus is looking for an experienced Hire Desk Controller in Greater London to manage the hire desk, handle customer enquiries, coordinate deliveries and collections, and work closely with workshop to ensure a reliable service.

The ideal candidate has tool/plant hire experience, hire desk know-how, Syrinx proficiency, strong communication and IT skills, and a full UK driving licence. This is a full-time permanent role with early starts and team-focused culture.