Hire Desk Lead – Tool & Plant Hire Operations

K and D Recruitment; Acton; On-site; GBP 41,000 - 51,000; Full time

Job summary

K and D Recruitment is seeking a proactive Hire Desk Controller in Acton to support customers, drivers and workshop teams, ensuring smooth daily operations.

The role involves handling hire enquiries, processing orders, coordinating deliveries and maintaining accurate paperwork within a busy hire desk environment. A strong focus on communication, attention to detail and practical problem-solving is essential.

Qualifications

• Previous experience in tool or plant hire
• Hire desk experience
• Strong communication and customer service skills
• Good IT skills and attention to detail
• Full UK manual driving licence

Responsibilities

• Handling hire enquiries and orders by phone, email, WhatsApp and face to face
• Preparing hire contracts and associated paperwork
• Coordinating deliveries and collections with drivers
• Liaising with workshop to ensure equipment is prepared on time
• Managing off-hires, stock transfers and purchase orders
• Maximising hire and consumable sales
• Maintaining fleet availability and utilisation
• Building and maintaining customer relationships
• Providing excellent customer service throughout the hire process
• Assisting customers with loading and unloading when required
• Ensuring hire desk administration is accurate
• Supporting the wider team with day-to-day operations

Skills

Hire desk experience

Syrinx

Customer service

Communication

Driving licence

Tools

Syrinx

Job description

K and D Recruitment is seeking a proactive Hire Desk Controller in Acton to support customers, drivers and workshop teams, ensuring smooth daily operations.

The role involves handling hire enquiries, processing orders, coordinating deliveries and maintaining accurate paperwork within a busy hire desk environment. A strong focus on communication, attention to detail and practical problem-solving is essential.