Hire Controller

K Plant Hire LTD; Wokingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

K Plant Hire LTD is seeking a Hire Controller to manage daily hire operations on-site in Wokingham. You will handle customer enquiries, process bookings, and coordinate delivery and collection of plant and tools.

The role requires strong communication, excellent organisation, and experience in hire desk or construction equipment environments. You will work with workshop and transport teams to ensure smooth service.

Qualifications

• Experience in hire desk, customer service, or operations in plant, tool, or construction equipment environments.
• Strong written and verbal communication with clients and colleagues.
• Good organizational and time-management abilities, with multitasking.
• Familiarity with computer systems for booking and inventory; Syrinx is a bonus.
• Reliable, punctual and able to work on-site in Wokingham full-time.

Responsibilities

• Manage daily hire operations, handle customer enquiries, and process bookings.
• Coordinate delivery and collection of plant and tools.
• Maintain accurate hire records and monitor equipment availability.
• Prepare hire documentation and quotes; liaise with workshop and transport teams.
• Promote suitable hire solutions and maintain an organized hire desk.

Skills

Excellent communication

Organizational skills

Time management

Problem-solving

Customer service

Tools

Syrinx software

Job description

Company Description

K Plant Hire LTD provides plant and tool hire services to commercial and domestic clients across London and the South East. The company supplies a wide range of quality equipment, from small hand tools to large excavators, supporting residential and commercial projects of varying sizes. With a focus on reliable service and timely delivery, K Plant Hire LTD helps customers access the machinery they need to complete their work efficiently. The hire team is known for being approachable and customer-focused, supporting clients throughout the hire process.

Role Description

The Hire Controller is responsible for managing the daily hire operations, including handling customer enquiries, processing bookings, and coordinating the delivery and collection of plant and tools. This full-time, on-site role based in Wokingham involves maintaining accurate hire records, monitoring equipment availability, and ensuring efficient scheduling to meet client timelines. The Hire Controller will liaise with workshop and transport teams, provide quotes, prepare hire documentation, and resolve any issues related to equipment or service. The role also includes maintaining strong relationships with customers, promoting suitable hire solutions, and supporting a safe and organized hire desk environment.

Qualifications

• Experience in hire desk, customer service, or operations in plant, tool, or construction equipment environments.
• Strong communication skills, both written and verbal, with the ability to interact professionally with a wide range of clients and colleagues.
• Good organizational and time-management abilities, including managing multiple bookings, schedules, and priorities accurately.
• Competence in using computer systems for booking, inventory, and basic reporting; familiarity with hire or Syrinx software is beneficial.
• Knowledge of plant and tool equipment types and typical site requirements, or willingness to learn quickly.
• Attention to detail when preparing documentation, entering data, and checking hire agreements and delivery instructions.
• Problem-solving skills and a proactive approach to resolving customer queries and operational challenges.
• Previous experience in construction, plant hire, logistics or a related industry is advantageous but not essential.
• Reliable and punctual, with the ability to work on-site in Wokingham on a full-time basis.