Hire Desk Controller

Baldwins Crane Hire Ltd; South Yorkshire; On-site; GBP 30,000 - 46,000; Full time

Job summary

Baldwins Crane Hire Ltd is seeking a Mobile Crane Hire Desk Manager to coordinate client inquiries, quote rentals, and manage crane scheduling and dispatch across the UK. You will prepare contracts, arrange transport, and work with maintenance to keep equipment safe and ready for operation.

The role requires strong organisational, communication, and safety-focused skills, with the ability to handle documentation and invoicing while providing excellent customer service.

Qualifications

• Experience in crane or heavy equipment rental is preferred.
• Excellent organisational skills with multitasking ability.
• Strong communication and interpersonal skills.
• Knowledge of mobile crane types and applications is advantageous.
• Proficient in using computer systems and scheduling/administrative tasks.
• Ability to make quick decisions under pressure and solve problems.
• Understanding of health and safety regulations related to crane operations.
• High attention to detail in managing paperwork and documentation.
• Willingness to work occasional overtime and weekends.

Responsibilities

• Coordinate customer inquiries, advise on crane options, and prepare quotations.
• Schedule and dispatch cranes based on client requirements and timelines.
• Prepare rental contracts and ensure clear terms and safety regulations.
• Arrange transportation logistics for delivery and pickup.
• Work with maintenance to keep cranes serviced and records up to date.
• Enforce health and safety standards with the team.
• Resolve operational issues to minimise project disruption.
• Deliver excellent customer service throughout the rental process.
• Assist with invoicing, billing, and financial records.
• Maintain comprehensive records of crane rent transactions.

Skills

Customer coordination

Scheduling

Dispatching

Documentation

Logistics

Safety compliance

Problem solving

Communication skills

Tools

Scheduling software

CRM software

Microsoft Office

Job description

Job Description: Mobile Crane Hire Desk Manager

As a Mobile Crane Hire Desk Manager at Baldwins Crane Hire Ltd, you will play a crucial role in coordinating and managing the day-to-day operations of our mobile crane rental services. Your expertise in organisation, communication, and customer service will ensure smooth execution and efficient delivery of our crane hire solutions to clients across the UK. This role is based at our Newport Depot.

Key Responsibilities:

1. Customer Coordination: Act as the primary point of contact for clients inquiring about mobile crane rentals. Understand their requirements, advise on suitable crane options, and provide accurate quotations based on crane availability, rental duration, and other factors.
2. Scheduling and Dispatching: Efficiently schedule and allocate cranes based on client requests and project timelines. Coordinate with crane operators to ensure timely and safe dispatch of equipment to client sites.
3. Documentation and Contracts: Prepare rental contracts and documentation, ensuring all terms, conditions, and safety regulations are clearly outlined and agreed upon by both the company and clients.
4. Logistical Support: Coordinate transportation logistics, ensuring the delivery and pick-up of cranes are arranged in a timely and cost-effective manner.
5. Equipment Maintenance: Work closely with the maintenance team to ensure all cranes are well-maintained, serviced, and inspected regularly. Keep accurate records of maintenance activities.
6. Safety Compliance: Ensure adherence to all health and safety regulations during crane operations and rentals. Coordinate with the Health and Safety team to implement best practices.
7. Problem-Solving: Address any operational issues or challenges that may arise during crane hire, taking prompt action to find solutions and minimise disruptions to client projects.
8. Customer Support: Provide excellent customer service throughout the rental process, addressing client queries, and handling any concerns or complaints professionally and efficiently.
9. Financial Administration: Assist with invoicing, billing, and processing payments related to crane rentals. Maintain accurate financial records and reporting.
10. Data Management: Keep comprehensive and up-to-date records of all crane rental transactions, ensuring proper documentation and archiving for future reference.

Qualifications and Skills:

• Previous experience in a similar role, preferably within the crane or heavy equipment rental industry.
• Excellent organisational skills with the ability to multitask and prioritise effectively.
• Strong communication and interpersonal skills to interact with clients and internal teams.
• Knowledge of mobile crane types and their applications is advantageous.
• Proficient in using computer systems and software for scheduling and administrative tasks.
• Problem-solving abilities and the capability to make quick decisions under pressure.
• Understanding of health and safety regulations related to crane operations.
• High attention to detail and accuracy in managing paperwork and documentation.
• Flexibility to work occasional overtime and weekends as per business demands.

Join Baldwins Crane Hire Ltd and become a vital part of our dynamic team, providing top-quality mobile crane solutions to clients.