Hire Desk Controller

Morgan McKinley; Horsham; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Parking available

Job summary

Morgan McKinley is looking for an experienced Hire Desk Controller for a role based on the outskirts of Horsham, West Sussex. You will manage daily hire desk operations, process quotations and orders, and respond to customer queries to ensure timely hires.

Hours are 8.00am–5.00pm, Monday to Friday, with office-based work and parking available. Strong IT skills and a proactive, organised approach are essential to build lasting customer relationships.

Qualifications

• Proven experience in Hire Desk / Sales support / Quotation/Order Management within Engineering, Construction or Manufacturing.
• Highly organised with great attention to detail.
• Good IT skills and proficiency with common software tools.

Responsibilities

• Process customer quotations and orders.
• Monitor and update the database and send out hire confirmations.
• Raise off-hire, on-hire and thorough examination jobs for engineers.
• Answer and service incoming client calls regarding quotations, orders and pricing.
• Build and maintain strong relationships with customers to encourage repeat business.
• Support the sales team by completing quotes and identifying new hire opportunities.

Skills

Customer service

Organised

IT skills

Tools

CRM software

Job description

Morgan McKinley is looking for an experienced Hire Desk Controller to work for a company based on the outskirts of Horsham, West Sussex. The Hire Desk Controller is responsible for carrying out the daily operations of the hire desk, handling customer queries and accurate sales - hire quotations.

Salary: £30-32K

Location: Office based, own transport is required due to rural location. Parking available

Hours: 8.00am - 5pm Mon-Fri

Hire Desk Controller duties:

• Process customer quotations and orders
• Monitor and update the database, and send out confirmation of hire
• Ensure off-hire, on-hire and thorough examination jobs are raised for engineers
• Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required
• Build and maintain strong relationships with customers to encourage repeat business.
• Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting with other customer-related tasks
• Liaise with the service team and engineers regularly
• Maintain strong customer relationships and high levels of service

Skills and experience:

• Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector
• Highly organised and attention to detail
• Good IT skills