Hire Desk Controller

MGF Ltd; Higher Green; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Volunteering leave

Training & development

Career progression

Refer a friend

Job summary

MGF Ltd in Astley is seeking a Hire Desk Controller to join our national shoring and lifting solutions team.

You will handle enquiries, convert leads into hires, and coordinate delivery and collection of hire vehicles, reporting to the Operations Manager to keep operations running smoothly.

Qualifications

• Experience in a customer service role, preferably within a hire/sales environment.
• A professional manner with good communication and people skills.
• A team player who is flexible, adaptable and willing to help others.
• PC literate with experience in Microsoft Systems.
• Ability to prioritise workload and work to tight deadlines.
• Local area knowledge for the depot areas served.
• Motivated self-starter with good administration, time management and organisation skills.

Responsibilities

• Dealing with enquiries and converting them into hire business
• Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires).
• Accurately calculate and provide quotes using our CRM system.
• Efficiently plan transport for timely deliveries and collections.
• Prepare drivers’ paperwork daily to ensure seamless operations.
• Maintain daily communication with sites
• Manage and report on customer loss and damage cases.
• Answer incoming calls, providing excellent customer service.

Skills

Customer service

Communication

Organisation

Time management

Team player

PC literacy

Tools

CRM system

Microsoft Office

Job description

Location: Astley, M29
Salary range: £28,000 - £31,250 per annum
Working Hours:40 hour per week, Monday to Friday

Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF - a national Shoring Solutions, Lifting & Safety and Structural Support provider. We're growing fast and need enthusiastic Hire Desk Controller like you to help us succeed.

We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers’ requirements.

With 13 depots nationwide and over 450 passionate members of our team, we're expanding. Each team member plays a crucial role in this success, and we need your help as a Hire Desk Controller to continue delivering industry-leading results.

Your Role:

As part of our team and reporting to the Operations Manager, you'll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team's activities and driving our success.

Your Main Responsibilities Will Include:

• Dealing with enquiries and converting them into hire business
• Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires).
• Accurately calculate and provide quotes using our CRM system.
• Efficiently plan transport for timely deliveries and collections.
• Prepare drivers’ paperwork daily to ensure seamless operations.
• Maintain daily communication with sites
• Manage and report on customer loss and damage cases.
• Answer incoming calls, providing excellent customer service.

To Achieve This, You Will Need:

• Experience in a customer service role, preferably within a hire/sales environment
• A professional manner with good communication and people skills
• A team player who is flexible, adaptable and willing to help others
• PC literate with experience in Microsoft Systems
• Ability to prioritise workload and work to tight deadlines
• Local area knowledge for the depot areas served
• Motivated self-starter with good administration, time management and organisation skills

What You’ll Get:

• Additional annual leave awarded to recognise long-service
• A company Christmas shutdown and the option to purchase additional days of annual leave
• Opportunities for training, development, and career progression
• Pension Scheme and Life Assurance
• Volunteering Leave
• The security of working for a national organisation with core family values at our heart
• Refer a friend scheme
• And so much more...

This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.

We welcome applications from all sections of society and aim to be an equal opportunities employer.

All applicants will be treated in the strictest of confidence.