Service Administrator (Construction - Engineering)

Morgan McKinley; Horsham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

On-site parking

Job summary

Morgan McKinley is seeking an experienced Service Support Administrator on the outskirts of Horsham to deliver excellent customer service, handle client queries, sales quotations, and check customer orders.

The role is office-based, Mon-Fri, 8am-5pm, with parking and own transport required due to the rural location; success depends on organisation, teamwork with sales and accounts, and ensuring high levels of service.

Qualifications

• Proven experience in a similar Sales Admin / Service Coordination role.
• Highly organised with strong attention to detail.
• Good IT skills and software literacy.

Responsibilities

• Act as the first point of contact for all incoming customer enquiries.
• Process customer quotations and sales orders.
• Schedule engineers and coordinate site details.
• Liaise with engineers daily to provide job sheets, site details, instructions, and customer requirements.
• Work closely with the sales and accounts teams.
• Maintain strong customer relationships and high levels of service.

Skills

Customer service

Organised

Attention to detail

IT skills

Job description

Morgan McKinley is working for a great company based on the outskirts of Horsham, West Sussex who is looking for an experienced Service Support Administrator to provide excellent customer service, handling client queries, sales quotations, checking of customer orders, updating the systems etc.

Salary: £30K + annual bonus
Location: Office based Mon-Fri, outskirts of Horsham area. Own transport required due to rural location. Parking available
Hours: 8am-5pm Mon-Fri

Service Support Administrator duties:

• Act as the first point of contact for all incoming customer enquiries
• Process customer quotations and sales orders
• Scheduling the engineers
• Liaise with engineers daily to provide job sheets, site details, instructions, and customer requirements
• Work closely with the sales and accounts teams
• Maintain strong customer relationships and high levels of service

Skills and experience:

• Proven experience working in a similar Sales Admin support, Service Coordination, or customer sales support role
• Highly organised and attention to detail
• Good IT skills