Service Administrator (Construction / Engineering)

Morgan Mckinley (Crawley); Horsham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

On-site parking

Office near Horsham

Job summary

Morgan McKinley is seeking an experienced Service Support Administrator to deliver excellent customer service, handle client queries, prepare quotations, and check customer orders while updating the systems. This is an office-based role on the outskirts of Horsham, West Sussex.

The position requires own transport due to the rural location. Working hours are 8am-5pm, Monday to Friday, with a salary of 30K plus an annual bonus.

Qualifications

• Proven experience in a Sales Admin/Service Coordination or customer sales support role.
• Highly organised with strong attention to detail and good IT skills.

Responsibilities

• Act as the first point of contact for all incoming customer enquiries.
• Process customer quotations and sales orders.
• Schedule engineers and liaise daily to provide job sheets and site details.
• Collaborate with sales and accounts teams to maintain relationships and service quality.

Skills

Sales admin

Customer service

Coordination

Attention to detail

Tools

MS Office

Job description

Morgan McKinley is working for a great company based on the outskirts of Horsham, West Sussex who is looking for an experienced Service Support Administrator to provide excellent customer service, handling client queries, sales quotations, checking of customer orders, updating the systems etc.

Salary: 30K + annual bonus
Location: Office based Mon-Fri, outskirts of Horsham area. Own transport required due to rural location. Parking available
Hours: 8am-5pm Mon-Fri

Service Support Administrator duties:

• Act as the first point of contact for all incoming customer enquiries
• Process customer quotations and sales orders
• Scheduling the engineers
• Liaise with engineers daily to provide job sheets, site details, instructions, and customer requirements
• Work closely with the sales and accounts teams
• Maintain strong customer relationships and high levels of service

Skills and experience:

• Proven experience working in a similar Sales Admin support, Service Coordination, or customer sales support role
• Highly organised and attention to detail
• Good IT skills