Hire Desk Controller

Unify; Weston-super-Mare; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Enhanced annual leave

Workplace pension scheme

Wellbeing support

Refer-a-friend scheme

Discounted retail and gift card scheme

Paid volunteering days

Eye care vouchers and flu vaccination

Living Wage Accredited Employer

Job summary

Unify is seeking a Hire Desk Controller in Weston-super-Mare to manage customer bookings, coordinate hire activities, and act as the main contact for clients. You will work with Transport, Workshop and Sales teams, ensuring smooth operations and accurate records.

The role offers opportunities for development, ongoing training, and career progression within a supportive plant hire environment. A strong focus on customer service and IT proficiency is essential.

Qualifications

• Experience managing multiple mailboxes.
• Excellent customer service skills.
• Prior experience in an administration role.
• Ability to prioritise tasks and adjust schedules.
• Proficient IT skills including Excel, Word, and Outlook.
• Excellent attention to detail and strong communication skills.

Responsibilities

• Act as the first point of contact for customer bookings and enquiries via phone and email.
• Collaborate closely with internal teams such as; Transport, Workshop and Sales as well as Customers.
• Managing multiple mailboxes and multitasking multiple tasks.
• Managing a volume of outgoing / incoming hires from customers.
• Processing admin enquiries.
• Checking availability of equipment and making sure details are correct and up to date.
• Track ongoing hire agreements maintain accurate documentation.

Skills

Customer service

Administration

Mailbox management

Excel

Outlook

Attention to detail

Communication

Tools

Excel

Word

Outlook

Syrinx system

Job description

Job Title

Hire Desk Controller

Location

Weston Super Mare

Salary

Up to £35,000 (DOE)

Job Type

Permanent, Monday – Friday, 42.5 hours pw

Overview

Unify are thrilled to be recruiting for a Hire Desk Controller to join an established Plant Hire company focusing on the construction sector who are based in Weston Super Mare.

In the role of Hire Desk Controller, you will be acting as the central contact for clients and key accounts, while taking charge of coordinating all hire activities. This is an excellent opportunity to join a company that is committed to employee development, offering ongoing training, career progression and long-term career opportunities.

What’s on Offer?

• Enhanced annual leave, increasing with length of service
• Workplace pension scheme
• Wellbeing support
• Refer-a-friend scheme
• Discounted retail and gift card scheme
• Paid volunteering days to support charities and community initiatives
• Additional paid leave for eligible Government-supported volunteering roles (e.g. Reservists)
• Eye care vouchers and annual flu vaccination vouchers
• Living Wage Accredited Employer

What do I need?

• Experience managing multiple mailboxes
• Great customer service skills
• Prior experience within an Administration role
• Ability to prioritize tasks and adjust schedules as needed.
• Proficiency in IT systems, including Excel, Word, and Outlook.
• Excellent attention to detail and strong communication skills

Responsibilities

• Act as the first point of contact for customer bookings and enquiries via phone and email.
• Collaborate closely with internal teams such as; Transport. Workshop and Sales as well as Customers
• Managing multiple mailboxes and multitasking multiple tasks
• Managing a volume of outgoing / incoming hires from customers
• Processing admin enquiries
• Checking availability of equipment and making sure details are correct and up to date
• Track ongoing hire agreements maintain accurate documentation.

Desirable

• Hire Desk experience within the plant industry or similar desirable but not essential
• Experience of the Syrinx system however, training available