Hire Desk Controller

Platinum-Recruitment; Crawley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

Income protection

Group life assurance

Health cash plan

Monday to Friday work

Job summary

Platinum-Recruitment is seeking a Hire Desk Controller based near Crawley to coordinate plant hire activities and ensure customers receive an efficient service from enquiry through to off-hire.

You will work with customers, suppliers and transport teams to keep equipment delivered on time, supported by a 30,000 GBP salary, 4% annual bonus, income protection, life assurance and a health cash plan. This is a friendly, proactive team with clear opportunities to progress.

Qualifications

• Strong organisational and communication skills.
• Ability to prioritise workload and work effectively in a fast-paced environment.
• Confident using computer systems and managing administration tasks.
• Customer-focused with a proactive and positive approach.

Responsibilities

• Managing incoming hire enquiries and processing customer orders.
• Coordinating the delivery and collection of plant equipment.
• Liaising with customers, suppliers, transport providers, and depot teams.
• Scheduling engineers and allocating workloads efficiently.
• Handling equipment breakdowns and arranging repairs where required.
• Maintaining accurate hire records and ensuring all documentation is up to date.
• Monitoring hire utilisation and supporting operational efficiency.
• Assisting with invoicing, quotations, and general administrative duties.
• Building and maintaining strong relationships with customers and suppliers.
• Ensuring compliance with company procedures and health & safety standards.

Job description

Hire Desk Controller (936419) Crawley, England

Salary: GBP30000 - GBP30000 per annum

Hire Desk Controller opportunity based close to Crawley! Growing company with opportunities to progress!

Join a growing and customer-focused business within the Plant Hire sector, offering a supportive working environment, excellent benefits, and genuine opportunities to develop your career. This is a fantastic opportunity for an experienced Hire Desk Controller or Hire Coordinator looking to play a key role in a busy and successful operation.

What's in it for you?

• Salary of £30,000 per annum
• Annual bonus of 4% of salary
• Income Protection
• Group Life Assurance
• Health Cash Plan
• Monday to Friday working hours
• Ongoing training and development opportunities
• Friendly and supportive team environment
• Long-term career prospects within a growing business

The Opportunity

As a Hire Desk Controller, you will be responsible for coordinating plant hire activities, ensuring customers receive an efficient and professional service from enquiry through to off-hire. You will work closely with customers, suppliers, engineers, and transport teams to ensure equipment is delivered and collected on time while maintaining high levels of customer satisfaction.

This role would suit candidates with experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, HGV, LCV, or similar equipment hire environments.

Key Responsibilities

• Managing incoming hire enquiries and processing customer orders.
• Coordinating the delivery and collection of plant equipment.
• Liaising with customers, suppliers, transport providers, and depot teams.
• Scheduling engineers and allocating workloads efficiently.
• Handling equipment breakdowns and arranging repairs where required.
• Maintaining accurate hire records and ensuring all documentation is up to date.
• Monitoring hire utilisation and supporting operational efficiency.
• Assisting with invoicing, quotations, and general administrative duties.
• Building and maintaining strong relationships with customers and suppliers.
• Ensuring compliance with company procedures and health & safety standards.

About You

• Previous experience as a Hire Desk Controller, Hire Coordinator, Rental Controller, Service Coordinator, or similar role.
• Experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, or related sectors.
• Strong organisational and communication skills.
• Ability to prioritise workload and work effectively in a fast-paced environment.
• Confident using computer systems and managing administration tasks.
• Customer-focused with a proactive and positive approach.

Job Number: 936419 / INDPLANT