Hire Desk Administrator: Streamlined Orders & Inquiries

Vp plc; Harrogate; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary sacrifice pension

25 days holiday (+ bank holidays)

Additional holiday purchase scheme

Life Assurance 3x salary

Share save scheme

Eye care vouchers

Employee Assistance Programme

Gym discounts

Health Shield discounts

Learning & Development programs

Cycle to work scheme

Job summary

Vp plc, through its UK Forks division, is seeking a Hire Administrator to support the Harrogate office with administrative actions from third party enquiries to order processing. You will be the first point of contact for inbound ZenDesk enquiries and will help drive efficient handling of orders and reports for the wider team.

The role focuses on delivering accurate paperwork, coordinating with customers and suppliers, and supporting controllers with orders and CI processing.

Qualifications

• Attention to detail is essential.
• Strong organisational and multitasking abilities.
• Proficient verbal and written communication.
• Self-motivated with initiative.
• Intermediate MS Excel, Word, and Outlook.
• Ability to problem solve.
• Quick to learn new skills/information.

Responsibilities

• Complete third party supplier paperwork accurately and liaise with customers and suppliers to obtain missing information/paperwork/costs.
• Act as first point of contact for inbound ZenDesk enquiries.
• Provide operational management with customer enquiries and raise purchase orders when required.
• Support the Harrogate controllers with the completion of chargeable/non-chargeable orders.
• Process orders when supplied with all required information from the Harrogate controllers.
• Process CIs when applicable and supplied with all required information from the Harrogate controllers.
• Complete daily control reports and supply controllers with information to prioritise orders.
• Prepare all other reports as requested by your line manager.
• Ensure timely completion of third party and cross hire orders through to completion and query resolution.
• Provide holiday/absence controller cover where required.
• Provide call cover where required.
• Manage road tax renewal subscriptions.
• Carry out other duties within your skill and competence as needed.

Skills

Attention to detail

Organisational skills

Communication skills

Self-motivation

Learning agility

Problem solving

MS Excel (intermediate)

MS Word (intermediate)

MS Outlook (intermediate)

Tools

MS Excel

MS Word

MS Outlook

Job description

Vp plc, through its UK Forks division, is seeking a Hire Administrator to support the Harrogate office with administrative actions from third party enquiries to order processing. You will be the first point of contact for inbound ZenDesk enquiries and will help drive efficient handling of orders and reports for the wider team.

The role focuses on delivering accurate paperwork, coordinating with customers and suppliers, and supporting controllers with orders and CI processing.