Hire Desk & Invoicing Coordinator

LGH Benelux; Alfreton CP; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Employee assistance program

Enhanced family leave

Free eye tests

Private healthcare

Professional membership/subscription

Quarterly incentive program

Training and development programs

Length of service awards

Personal milestone acknowledgements

Free equipment hire

Free parking

Job summary

LGH Winches is seeking a Hire Desk Administrator in the UK to support ISO compliance, invoicing, and contract management in a fast-paced environment. The role emphasizes collaboration, attention to detail, and proactive improvement of processes while ensuring accurate delivery paperwork and timely communications with customers and suppliers.

You will handle on-hire/off-hire activities, produce reports, and contribute to continuous service improvements within the Hiredesk team.

Qualifications

• Excellent organisational, administrative, and time management skills.
• IT literate with a strong knowledge of Microsoft Office applications.
• Collaborative team player with excellent written and verbal communication skills.
• Diligence and commitment to following tasks through and resolving problems.
• Self-motivated with the capability of working independently.
• Fluent in English

Responsibilities

• Collaborate with your team to ensure all entities in the group are consistently meeting ISO requirements.
• Ensure adherence to company processes to secure a high pass rate in ISO audits.
• Ensure contracts are managed in a timely and accurate manner, avoiding credits.
• Review and action completed pick lists, ensuring real-time accurate delivery paperwork.
• Actively chase both internal and external transport suppliers for PODs to enable timely release of contracts for invoicing.
• Promptly and accurately raise collection notes to the correct location at the point of off-hire.
• Efficiently complete off-hires and promptly close down contracts in real time, maintaining accurate records.
• Review and address any outstanding damage and lost quotes, ensuring a thorough resolution process.
• Facilitate weekly and monthly invoicing for contracts.
• Produce weekly on-rent reports and share with our valued customers.
• Support the Hiredesk team to exceed Customer-related SLAs by answering calls when needed.
• Address and complete any queries in a timely manner, ensuring effective communication internally and externally.
• Collaborate with Operations & IT with Liftware maintenance and actively participate in stock-taking as required.
• Use your creativity and initiative to identify and report opportunities to improve processes.

Skills

Organisational skills

Administrative skills

Time management

IT literacy

Communication skills

Independence

English fluency

Tools

Microsoft Office

Job description

LGH Winches is seeking a Hire Desk Administrator in the UK to support ISO compliance, invoicing, and contract management in a fast-paced environment. The role emphasizes collaboration, attention to detail, and proactive improvement of processes while ensuring accurate delivery paperwork and timely communications with customers and suppliers.

You will handle on-hire/off-hire activities, produce reports, and contribute to continuous service improvements within the Hiredesk team.