Hire Administrator

Vp plc; Harrogate; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary sacrifice pension

25 days holiday (+ bank holidays)

Additional holiday purchase scheme

Life Assurance 3x salary

Share save scheme

Eye care vouchers

Employee Assistance Programme

Gym discounts

Health Shield discounts

Learning & Development programs

Cycle to work scheme

Job summary

Vp plc, through its UK Forks division, is seeking a Hire Administrator to support the Harrogate office with administrative actions from third party enquiries to order processing. You will be the first point of contact for inbound ZenDesk enquiries and will help drive efficient handling of orders and reports for the wider team.

The role focuses on delivering accurate paperwork, coordinating with customers and suppliers, and supporting controllers with orders and CI processing.

Qualifications

• Attention to detail is essential.
• Strong organisational and multitasking abilities.
• Proficient verbal and written communication.
• Self-motivated with initiative.
• Intermediate MS Excel, Word, and Outlook.
• Ability to problem solve.
• Quick to learn new skills/information.

Responsibilities

• Complete third party supplier paperwork accurately and liaise with customers and suppliers to obtain missing information/paperwork/costs.
• Act as first point of contact for inbound ZenDesk enquiries.
• Provide operational management with customer enquiries and raise purchase orders when required.
• Support the Harrogate controllers with the completion of chargeable/non-chargeable orders.
• Process orders when supplied with all required information from the Harrogate controllers.
• Process CIs when applicable and supplied with all required information from the Harrogate controllers.
• Complete daily control reports and supply controllers with information to prioritise orders.
• Prepare all other reports as requested by your line manager.
• Ensure timely completion of third party and cross hire orders through to completion and query resolution.
• Provide holiday/absence controller cover where required.
• Provide call cover where required.
• Manage road tax renewal subscriptions.
• Carry out other duties within your skill and competence as needed.

Skills

Attention to detail

Organisational skills

Communication skills

Self-motivation

Learning agility

Problem solving

MS Excel (intermediate)

MS Word (intermediate)

MS Outlook (intermediate)

Tools

MS Excel

MS Word

MS Outlook

Job description

The Hire Administrator is an integral function within the hire desk team handling all administrative actions created by activities including third party enquiries and order processing. Efficient and timely handling of these duties assists in our aim of providing a first-class service to our customers. The role provides essential support to the wider Harrogate office team to ensure greater focus is applied to inbound call handling and business planning.

Key Responsibilities

• Ensure timely, accurate and proper completion of all third party supplier paperwork and liaise with the customers and suppliers to obtain any missing information/paperwork/costs
• First point of call for inbound ZenDesk enquiry inbox
• Provide operational management with all enquiries from customers and raise any purchase orders where required
• Support the Harrogate controllers with the completion of all chargeable/non-chargeable orders.
• Process orders when supplied with all required information from the Harrogate based controllers
• Process CIs when applicable and supplied with all required information from the Harrogate controllers
• Completion of the daily control reports and supply controllers with the required information to prioritise orders
• Completion of all other reports as requested by your line manager
• Ensure timely and accurate completion of third party and cross hire orders through to full completion and query resolution
• Provide holiday/absence controller cover where required
• Provide call cover where required
• Managing road tax renewal subscriptions
• When considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the smooth running of the business.

What We’re Looking For

• Excellent attention to detail
• Strong organisational and multi-tasking skills
• Proficient in verbal and written communication skills
• Self-motivated with the ability to work on own initiative
• Knowledge of MS Excel, Word and Outlook at an intermediate level
• Ability to problem solve
• Capacity for learning new skills/information quickly

What We Can Offer You

• Salary sacrifice pension
• 25 days holiday (increases with service), plus bank holidays & 1 extra day to be taken in the month of your birthday
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire.

At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations.

Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.

With strategically positioned distribution centres and a fleet of HGV trucks, we guarantee prompt and reliable equipment delivery across the country. Our meticulous maintenance practices ensure that our fleet is always in top condition, delivering optimal performance and customer satisfaction.

In addition, our mobile service engineers are readily available to provide on-site support, minimizing downtime and keeping operations running smoothly. We pride ourselves on our streamlined logistics, employing efficient measures to ensure prompt and realistic delivery times.

By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.