Hire Coordinator

Wolseley; Haydock; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Healthcare

Cycle to Work

Discounts

Job summary

Fusion Utilities Hire, part of the Wolseley group, is seeking a Hire Coordinator (National Account Desk) in Haydock. You will manage the national account hire desk, coordinate hires and exchanges, and build strong relationships with customers and suppliers to grow the account.

The role is full-time and based at our Haydock branch. You will liaise with branches across the UK, handle hire administration, and ensure accurate documentation and timely service delivery.

Qualifications

• Previous experience in plant/tool/utilities hire or similar customer service/coordination role.
• Excellent organisational and administrative skills with attention to detail.
• Strong communication and relationship-building with stakeholders at all levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills including Microsoft Office and experience with hire management systems.

Responsibilities

• Manage day-to-day operation of a national account hire desk and be the primary contact for a key customer and cross-hire partners.
• Coordinate hires, off-hires, equipment exchanges and collections, ensuring requirements are fulfilled accurately and on time.
• Build relationships with customers, suppliers, and internal stakeholders to deliver exceptional service and support account growth.
• Liaise with branches across the UK to maximise fleet utilisation and maintain service delivery.
• Manage hire administration, including processing orders, maintaining records, issuing POD/POC, and resolving queries efficiently.

Skills

Customer service

Coordination

Organisational skills

Communication

Attention to detail

Tools

Microsoft Office

Hire management systems

Job description

Hire Coordinator### Hire CoordinatorApply: Haydock: Full time: Posted Today: JR116762**Salary:*****Competitive Salary + Bonus + Excellent Benefits*** **Hire Coordinator (National Account Desk) - Haydock - Fusion Utilities Hire** **So, who are we?** We are Fusion Utilities Hire, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do, while providing opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. **Also, did we mention?** In addition to a competitive salary, there are also benefits on tap, including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a **Hire Coordinator (National Account Desk)** based in **Haydock**, you'll be responsible for: * Managing the day-to-day operation of a dedicated national account hire desk, acting as the primary point of contact for a key customer and cross-hire partners.* Coordinating hires, off-hires, equipment exchanges and collections, ensuring customer requirements are fulfilled accurately and on time.* Building strong relationships with customers, suppliers and internal stakeholders to deliver exceptional service and support account growth.* Liaising with branches across the UK to maximise fleet utilisation and maintain seamless service delivery.* Managing hire administration, including processing orders, maintaining accurate records, issuing POD/POC documentation and resolving customer queries efficiently. This is a full-time, permanent role working 40 hours per week, Monday to Friday, based at our Haydock branch. **And here's what we'd like you to have:** * Previous experience within plant hire, tool hire, utilities hire or a similar customer service or coordination environment would be advantageous.* Excellent organisational and administrative skills with strong attention to detail.* Strong communication and relationship-building skills, with confidence working with customers and stakeholders at all levels.* The ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy.* Good IT skills, including Microsoft Office and experience using hire management systems. We look forward to receiving your application!