National Account Hire Desk Coordinator – Bonus & Benefits

Wolseley; Haydock; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Healthcare

Cycle to Work

Discounts

Job summary

Fusion Utilities Hire, part of the Wolseley group, is seeking a Hire Coordinator (National Account Desk) in Haydock. You will manage the national account hire desk, coordinate hires and exchanges, and build strong relationships with customers and suppliers to grow the account.

The role is full-time and based at our Haydock branch. You will liaise with branches across the UK, handle hire administration, and ensure accurate documentation and timely service delivery.

Qualifications

• Previous experience in plant/tool/utilities hire or similar customer service/coordination role.
• Excellent organisational and administrative skills with attention to detail.
• Strong communication and relationship-building with stakeholders at all levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills including Microsoft Office and experience with hire management systems.

Responsibilities

• Manage day-to-day operation of a national account hire desk and be the primary contact for a key customer and cross-hire partners.
• Coordinate hires, off-hires, equipment exchanges and collections, ensuring requirements are fulfilled accurately and on time.
• Build relationships with customers, suppliers, and internal stakeholders to deliver exceptional service and support account growth.
• Liaise with branches across the UK to maximise fleet utilisation and maintain service delivery.
• Manage hire administration, including processing orders, maintaining records, issuing POD/POC, and resolving queries efficiently.

Skills

Customer service

Coordination

Organisational skills

Communication

Attention to detail

Tools

Microsoft Office

Hire management systems

Job description

Fusion Utilities Hire, part of the Wolseley group, is seeking a Hire Coordinator (National Account Desk) in Haydock. You will manage the national account hire desk, coordinate hires and exchanges, and build strong relationships with customers and suppliers to grow the account.

The role is full-time and based at our Haydock branch. You will liaise with branches across the UK, handle hire administration, and ensure accurate documentation and timely service delivery.