Hire Controller

Kemp Recruitment Ltd; City Of London; On-site; GBP 41,000 - 51,000; Full time

Job summary

Kemp Recruitment Ltd is seeking an experienced Hire Controller in Acton. You will be the first point of contact for customers, handling hire enquiries and processing documentation while coordinating deliveries and returns with the transport team.

You will work closely with workshops to prepare equipment, drive growth in hires, and maintain accurate records in a fast-paced environment. A full UK driving licence is required.

Qualifications

• Two years plus in a hire desk or similar role.
• Proficient with Syrinx hire management software.
• Knowledge of end-to-end hire process: contracts, transport, off-hires, fleet scheduling.
• Highly organised with strong attention to detail and ability to manage multiple priorities.
• Comfortable in a fast-paced environment with strict deadlines.
• Full UK driving licence.
• Language skills such as Polish or Ukrainian are a plus.

Responsibilities

• Act as the first point of contact for customers, responding to hire enquiries.
• Produce and process all hire-related documentation (contracts, POs, stock movements, sales paperwork).
• Schedule and oversee timely delivery and collection of equipment with the transport team.
• Coordinate with the workshop to ensure equipment is prepared and ready for hire.
• Identify opportunities to grow equipment hires and ancillary product sales.
• Keep track of fleet availability and allocate equipment to meet demand.
• Provide a professional, responsive service while juggling multiple tasks in a busy hire office.
• Assist customers with loading and unloading equipment as needed.
• Ensure records are accurate and compliant with internal processes.

Skills

Hire desk experience

Customer service

Attention to detail

Multiple priorities

Communication

Tools

Syrinx hire management software

Job description

Hire Controller

Salary: £46,080

Location: Acton

Hours: Monday to Friday

We are looking for an experienced Hire Controller to join a busy and established team in Acton. This is an excellent opportunity for someone with a strong background in the tool or plant hire industry who enjoys working in a fast-paced environment and delivering outstanding customer service.

Key Responsibilities

• Act as the first point of contact for customers, responding to hire enquiries.
• Produce and process all hire-related documentation, including contracts, purchase orders, stock movements and sales paperwork.
• Schedule and oversee the timely delivery and collection of equipment, working closely with the transport team.
• Communicate with the workshop to ensure machinery and equipment are prepared, inspected and ready for hire.
• Help drive business growth by identifying opportunities to increase equipment hires and ancillary product sales.
• Keep track of fleet availability, ensuring equipment is allocated efficiently to meet customer demand.
• Provide a professional, responsive service while balancing multiple tasks in a busy hire office.
• Support customers with loading and unloading equipment when required.
• Ensure records are maintained accurately and all documentation complies with internal processes.

Skills & Experience Required

• Previous experience working within a tool hire or plant hire environment, with at least two years in a hire desk or similar position.
• Confident user of Syrinx hire management software.
• Good working knowledge of the full hire process, including contract administration, transport planning, off-hires and fleet scheduling.
• Highly organised with excellent attention to detail and the ability to manage competing priorities.
• Comfortable working in a fast-moving environment where deadlines are important.
• Full UK manual driving licence.
• Additional language skills, particularly Polish or Ukrainian, would be beneficial but are not a requirement.

Why Join Us?

This is more than just a hire desk role—it's an opportunity to become a key part of a successful and growing operation where no two days are the same. You'll play an important role in ensuring customers receive an efficient, professional service while working alongside a supportive and experienced team.