Hire Coordinator

Wolseley UK Limited; Haydock; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonuses

Maternity/adoption leave

Discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Wolseley UK Limited, Haydock branch, is seeking a Hire Coordinator (National Account Desk) to manage a dedicated national account hire desk, coordinate hires, off-hires, exchanges and collections, and ensure customer requirements are met on time. You will liaise with branches across the UK to maximise fleet utilisation, maintain service delivery, and handle hire administration with accuracy.

This permanent, full-time role offers 40 hours per week, Monday to Friday, at our Haydock location, with

Qualifications

• Excellent organisational and administrative skills.
• Strong communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage day-to-day operation of a national account hire desk.
• Coordinate hires, off-hires, exchanges and collections; ensure on-time fulfillment.
• Build relationships with customers, suppliers and internal stakeholders.

Skills

Organisational skills

Communication skills

Multitasking

Attention to detail

Tools

Hire management systems

MS Office

Job description

Salary and Benefits

Salary: Competitive Salary + Bonus + Excellent Benefits

• Annual leave (increasing with length of service)
• generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity/adoption leave
• access to a great range of online and high street discounts
• free access to healthcare, YuLife app, Cycle to Work scheme and more!

About the Role

Hire Coordinator (National Account Desk) – Haydock – Fusion Utilities Hire

This is a full-time, permanent role working 40 hours per week, Monday to Friday, based at our Haydock branch.

As a Hire Coordinator (National Account Desk) based in Haydock, you'll be responsible for:

• Managing the day-to-day operation of a dedicated national account hire desk, acting as the primary point of contact for a key customer and cross-hire partners.
• Coordinating hires, off-hires, equipment exchanges and collections, ensuring customer requirements are fulfilled accurately and on time.
• Building strong relationships with customers, suppliers and internal stakeholders to deliver exceptional service and support account growth.
• Liaising with branches across the UK to maximise fleet utilisation and maintain seamless service delivery.
• Managing hire administration, including processing orders, maintaining accurate records, issuing POD/POC documentation and resolving customer queries efficiently.

Required Skills and Experience

• Previous experience within plant hire, tool hire, utilities hire or a similar customer service or coordination environment would be advantageous.
• Excellent organisational and administrative skills with strong attention to detail.
• Strong communication and relationship-building skills, with confidence working with customers and stakeholders at all levels.
• The ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy.
• Good IT skills, including Microsoft Office and experience using hire management systems.

About the Company

We are Fusion Utilities Hire, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do, while providing opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time.

You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.